JOB TITLE: Sponsorship Communications and Data Quality Coordinator
PROGRAMME: Sponsorship Operations
LOCATION: CO/Dessalines
50/50%
GRADE: 3
TYPE OF CONTRACT:
Full-Time
CHILD SAFEGUARDING:
Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:
The Sponsorship Communications and Data Quality Coordinator works closely with the Sponsorship Manager and Country Office Senior Management Team to meet all sponsorship-related objectives as related to quality, authentic, accurate and timely sponsorship communications and child information in their country office. This person ensures that sponsorship resources are focused on retaining sponsors and providing them with a meaningful and robust sponsorship experience, always keeping the viewpoint of the sponsor in mind when reviewing outbound country office sponsorship materials. Specific responsibilities include:
 Ensure timely and accurate collection and submission of data as outlined by Global Sponsorship data requirements
 Oversee collection of child data, photos, marketing assets and child-to-sponsor correspondence
 Ensure child and country office communications are written in a way to promote sponsor-child engagement
 Provide/coordinate training of field staff in sponsorship marketing asset management
 Identify and communicate program and child success stories to Global Sponsorship team
SCOPE OF ROLE:
Reports to: Sponsorship Manager
Staff reporting to this post: None
Budget Responsibilities: No budget ownership, but Coordinator will be required to work with
Sponsorship Manager on Education & Retention portion of budget to ensure resources needed to sufficiently fund quality data and communications are accurately reflected in budget planning.
KEY AREAS OF ACCOUNTABILITY :
1. Child Information Management:
 Ensure all required child data is collected and entered into ASISt database for timely submission, with particular attention to detail during Family Application collection, Mid-Year Eligibility Check and Annual Family Update collection.
 Work with ASISt Manager on tracking and escalating any system issues that might interfere with quality data collection and timely submission.
 Set expectations for quality data collection by field staff in collaboration with Sponsorship Manager and Save the Children US (SCUS) Manager of Sponsorship Child Information.
SAVE THE CHILDREN INTERNATIONAL
DESCRIPTION DE POSTE
2 | P a g e
 Conduct and manage the quality review of all child information and photos for children enrolled in sponsorship prior to data being entered into ASISt and submitted to Connecticut office.
 Work with Sponsorship Manager, Manager of Sponsorship Child Information and Global Sponsorship Operations (GSO) backstop on ways to increase operational efficiencies for quality data collection and submission.
 Serve as the contact person for any data quality issues reported by SCUS and coordinate resolution with country office staff.
2. Sponsor Servicing and Retention:
 Responsible for annual refresh of sponsorship routine correspondence templates in collaboration with SCUS Marketing Retention, ensuring they are high quality, appropriate, and easy to understand.
 Do quality checks on emails and letters being sent to sponsors from the country office and ensure each communication checked meets standard quality.
 Ensure child letters are authentic, timely, engaging and of acceptable quality to mail to sponsors.
 Work with GSO and Sponsorship Manager on the integration of child correspondence collection with program activities to increase operational efficiency.
 Determine if any sensitive communications from sponsors should be flagged and sent to Member offices for handling.
3. Marketing Assets:
 Work with field staff to supply materials (written pieces, video, photos) that bring alive our programs and the realities facing children and communities in our impact area(s) according to the Annual Management Plan for Member retention communications.
 Ensure all marketing assets submitted by field staff (program teams and partners) meet or exceed guidelines and accurately and emotionally depict the impact of sponsorship programs.
 Submit all required marketing assets to SCUS Marketing Retention by required deadlines.
4. Personnel:
 Provide field staff with tools and guidance to take strong child photos, identify compelling child stories, and provide impactful information about our programs to share with sponsors.
 Plan and conduct orientation and training on data collection, quality photo taking and correspondence collection for all new field staff and ongoing training for existing staff members.
 Participate in annual Calibration Sessions with GSO, Country Offices, SCUS Marketing Retention and Sponsor Services to improve operational efficiency with a special focus on quality data and communications.
5. All other duties and assignments as required by Sponsorship Manager:
 Work with Sponsorship Manager and field staff to identify Lifeline and other representative children who will best fit the required criteria.
 Oversee collection of assets during any emergency response.
 Participate in any relevant ad hoc projects.
SAVE THE CHILDREN INTERNATIONAL
DESCRIPTION DE POSTE
3 | P a g e
SKILLS AND BEHAVIOURS (SCI Values in Practice)
Accountability:
 holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
 holds self accountable for quality and timely data and marketing asset submissions
 holds field office staff accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
 sets ambitious and challenging goals for themselves, takes responsibility for their own personal development
 Widely shares their personal vision for Save the Children sponsorship to ensure a best-in-class sponsor experience.
Collaboration:
 builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
 values diversity, sees it as a source of competitive strength
 Approachable, good listener, easy to talk to.
Creativity:
 identifies and showcases compelling case studies and photos that best tell the success of sponsorship
 develops and encourages new and innovative solutions
 Willing to take disciplined risks.
Integrity:
 Honest, encourages openness and transparency; demonstrates highest levels of integrity.
QUALIFICATIONS
Degree calibre or qualified by a minimum of 3 years relevant professional experience
Prior experience in child sponsorship strongly preferred

EXPERIENCE AND SKILLS
Essential
 Previous experience of working in quality management and marketing communications in the humanitarian sector.
 Demonstrated ability to set and achieve objectives and deadlines.
 Proven ability in writing and editing of creative pieces (e.g. blog posts, case studies).
 Proven attention for detail and ability to effectively manage a high volume of data and information.
 Excellent interpersonal and verbal / written communication skills in order to deal tactfully and sensitively with a wide range of people in a large organisation, very often at a distance Good project management skills.
 Excellent computer skills including word processing, presentation and use of spreadsheets combined with the ability to maintain office and management information systems.
 Fluency in English, both written and verbal, a must.
 Strong customer servicing skills.
 Experience of problem solving.
 Willingness and ability to travel regionally and nationally as needed.
 A flexible and initiative-taking attitude with the ability to manage an unpredictable workload.
 Ability and willingness to change work practices and hours during major Sponsorship campaigns.
Desirable
 A second language preferably in local dialects (if applicable).
 Knowledge of Save the Children’s key sectors.
 Strong presentation skills.
 Commitment to Save the Children values.
 Knowledge of international humanitarian systems, institutions and donors.
Additional job responsibilities
The job duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

JOB TITLE: Sponsorship Communications and Data Quality Coordinator
PROGRAMME: Sponsorship Operations
LOCATION: CO/Dessalines
50/50%
GRADE: 3
TYPE OF CONTRACT:
Full-Time
CHILD SAFEGUARDING:
Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
Equal Opportunities
The post holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Health and Safety
The post holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

CV, letter of motivation and copies of diplomas/certificates