We are seeking a reliable and professional Phone Translator based in Haiti to support telephone communications between Haitian Creole-, French-, and English-speaking individuals. The translator will help ensure clear, accurate, and professional communication during business calls and other telephone interactions.
The ideal candidate is fluent in all three languages, communicates clearly, maintains confidentiality, and is comfortable assisting with a variety of business-related conversations.
Fonctions
Provide real-time interpretation between Haitian Creole, French, and English during telephone calls.
Accurately communicate the meaning, tone, and intent of conversations without adding or omitting information.
Assist with incoming and outgoing calls involving customers, suppliers, employees, business partners, and other contacts.
Facilitate communication between English-speaking management and Haitian Creole- or French-speaking individuals.
Make telephone calls on behalf of the company when requested.
Take clear notes and communicate important information obtained during calls.
Provide basic written translation of short messages, emails, or documents when necessary.
Maintain professionalism, discretion, and confidentiality at all times.
Follow instructions and provide timely updates regarding assigned calls or communications.
Perform other communication and administrative support duties related to the position as required.
Qualifications Requises
Fluent Haitian Creole required.
Fluent French required.
Strong spoken and written English required.
Excellent verbal communication and listening skills.
Ability to interpret conversations accurately and quickly between all three languages.
Professional telephone etiquette.
Ability to communicate clearly with people from different professional and educational backgrounds.
Strong attention to detail and ability to accurately relay names, numbers, dates, addresses, prices, and other important information.
Ability to maintain confidentiality and handle sensitive business information responsibly.
Dependable, punctual, organized, and responsive.
Comfortable using smartphones, WhatsApp, email, and other common communication applications.
Previous experience in translation, interpretation, customer service, call centers, administrative assistance, or a similar position is preferred.
Conditions particulières
Candidate must be located in Haiti.
Must have dependable access to a smartphone and telephone service.
Reliable internet access is required for WhatsApp, email, and other online communication.
Must have access to a quiet environment suitable for professional telephone conversations.
Candidate must be available during established working hours and responsive when telephone assistance is required.
Some calls may involve confidential company, customer, supplier, pricing, or operational information and must be treated accordingly.
Flexibility may occasionally be required for urgent or time-sensitive calls.
The employee must translate communications accurately and impartially and should not independently negotiate, make commitments, or represent company decisions unless specifically authorized.
Conditions de travail
Position is primarily telephone- and remote-based.
Work will involve frequent telephone conversations and communication through WhatsApp, email, and related applications.
The employee may communicate regularly with individuals located in Haiti, the United States, Canada, and other countries.
Work requires extended periods of listening, speaking, and using a mobile phone or computer.
Normal working hours will be established by the company, with occasional flexibility depending on business needs.
Performance will be based heavily on communication accuracy, professionalism, responsiveness, reliability, confidentiality, and quality of service.
