As a leading operator in the sports betting and gaming industry, with a strong presence across Africa and emerging markets, we are looking for an Operations Manager to join our team at our office in Cap-Haitian, Haiti.
Joining us means being part of an established and successful group with over 12 years of market presence, while contributing to the growth and impact of our worldwide team.
The Operations Manager is responsible for ensuring the smooth day-to-day running of the office, with direct oversight of the Marketing and Customer Support teams. The role focuses on aligning people, processes, and resources so teams can perform efficiently, collaborate effectively, and deliver consistent results in line with business objectives.
This role acts as the bridge between leadership and operational teams, turning strategy into practical execution while maintaining a positive, well-organised working environment.
Fonctions
RESPONSIBILITIES
Your main responsibilities as Operations Manager will include:
- Adapting the group strategy while defining and leading the local strategy
- Managing the day-to-day operations across Marketing, Customer Support, and Administrative functions
- Overseeing the production and execution of local marketing campaigns
- Managing and leading the marketing team (designers, social media managers, etc.)
- Overseeing customer support operations, service levels, and customer experience standards
- Ensuring operational excellence through process optimization, coordination of administrative workflows, and compliance with internal procedures
- Tracking performance, KPIs, and reporting directly to the General Manager
Qualifications Requises
We are looking for a candidate with the following skills:
Marketing Strategy / Brand Content / Social Media / Brand Activations / Media Buying / Partnerships.
Customer Experience (CX) / Customer Support Operations / Operational Excellence / Administrative & Office Management / Process Optimization.
Fluent in Haitian Creole, French, and English.
Years of experience: 10 years
Conditions particulières
On-site position, office based in Cap-Haitien.
Conditions de travail
Join a Thriving, Fast-Paced Environment at the Forefront of Gaming and Sports Betting - Where People Matter!
Be Part of a Leading Company: Step into a dynamic, fast-paced company at the forefront of the gaming and sports betting sector. With operations across Africa and emerging markets, we’re committed not just to innovation but to fostering a workplace where every team member is valued and supported.
Unlock Career Growth: Take advantage of abundant opportunities for professional development and career progression in a company that’s scaling quickly and investing in its people to reach full potential.
Attractive Compensation: We offer a competitive package designed to recognize your contributions and support your overall well-being. From salary and performance rewards to a range of benefits that promote balance and personal growth, we’re committed to making you feel valued—both professionally and personally.
Dossier de candidature doit avoir ...
The application file must include a detailed curriculum vitae. A cover letter is also recommended.
