After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.
Visit http://www.digicelgroup.com/ for more information.
Fonctions
To act as the first point of contact for customers with varying degrees of problems and complaints and assist customers with complaints and direct them accordingly. To ensure that cheques are properly disbursed and provide documents to couriers for pick up and dispatch. Manage the daily distribution of supplies to all areas of the business.
1. Handle customer queries and complaints (both internal and external)
2. Monitor and distribute stationery, cleaning and sanitizing chemicals and kitchen supplies.
3. Issue supplies to the different departments.
4. Log and issue cheques to dealers, suppliers and staff members.
5. Make overseas calls and transmit faxes upon request from various departments.
6. Monitor the office attendant/s to ensure that all toilets, kitchen facilities and other office furniture and fixtures are kept to standard.
Qualifications Requises
• One to two years in Customer Service or related area
• Minimum of 5 CXC
• Interpersonal Skills
• Communication Skills
• Computer Skills
• Multi-lingual
