After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.
Visit http://www.digicelgroup.com/ for more information.
Fonctions
To perform all activities specified in the credit policy in a timely fashion, and ensure that bad debts are maintained at a minimal level.
Ensure that bad debts are written off within corporate guidelines 100% on time (on assigned accounts)
Compile lists of customers who should have amounts written off after attempts at contact have failed.
Ensure that disconnections occur on schedule 100%
Liase with IT to ensure that barring is running continuously. If barring fails for a particular reason, take the necessary steps to limit the effect on Mossel.
Ensure that the delinquency level on assigned accounts is maintained at 10%
Contact delinquent customers by phone or through written communication.
Ensure that a proper log is kept of all activities and provide a monthly analysis of debt outstanding
Microsoft Excel spreadsheets, Word files or physical files are kept of all activities
Perform any other duties necessary to achieve the department’s objectives
This takes the form of special projects that may be done on behalf of other Agents, the Line Manager or the Customer Care Director. For example a credit ‘rating’ of certain select customers was done on behalf the Customer Care Director.
Compile the report for Credit and Collection
Prepare a report on departmental activities and achievements.
Usage/Credit Limit Monitoring
Monitor VIP, employee, government and Major accounts manually since they are not barred automatically like the other credit categories. This is to ensure that they remain within the stipulated credit limit, and where necessary follow up on outstanding payments.
Refunds
Process refund cheques for terminated customers.
Credit Application Forms
Perform verifications on submitted Major Account applications
Credit Counselling
Giving employees and customers advice on how to maintain accounts within their budget
Training
Running sessions explaining how to post deposits, payments and adjustments using the Sentori application.
Qualifications Requises
Detailed working knowledge of Microsoft Office
Well developed written and communication skills
