After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.
Visit http://www.digicelgroup.com/ for more information.
Fonctions
Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Assurance problems and Product Fraud problems.
1. Detect, Analyze, Measure, and Resolve all Revenue related problems involving procedures, systems, and personnel.
2. Report all these Revenue related problems, their impact to the company, their root cause, the identified resolution, the status of the resolution to Digicel executives.
3. Determine Processes, Systems, and Policies that will prevent all Revenue related problems.
4. Detect, Analyze, Measure, and Resolve all product Fraud related problems involving procedures, systems, and personnel.
5. Report all these product Fraud related problems, their impact to the company, their root cause, the identified resolution, the status of the resolution to Digicel executives.
6. Determine Processes, Systems, and Policies that will prevent all product Fraud related problems.
7. Manage the team that collectively performs these duties and responsibilities
Qualifications Requises
• Minimum 4 year College degree in Computer Science, Engineering, Telecommunications or another related technical degree.
• MBA or other related graduate degree is preferred.
• Must be able to communicate effectively both orally and through email and other written communication must be able to understand Telecom systems and networks, eg. Billing, Mediation, Collections, Customer Care, Provisioning, Telecom Networks, Signaling concepts, VOIP, IP Networks.
• Must be able to fully use Microsoft Office products
• Must have at least 5 years experience in Telecoms.
• Must have at least 2 years experience in Management
• Must be able to understand Legal and Regulatory constraints.
