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After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.

In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.

Visit http://www.digicelgroup.com/ for more information.

Provide world class customer service. Resolve Customer Care staff; Subscribers and Dealers complaints, queries and or other technical related issues received by the Customer Care Centre via the telephone, post or electronic medium.

 Provide summary and detailed reports to Customer Care Management & other departments such as Marketing, Technical, Sales, IT and Fraud Departments which highlight areas of concern resulting from customer queries and complaints.

 Liaise with these departments to solve queries and complaints.

 Provide telephone support services to internal customers.

 Work in teams to achieve department overall objectives.

 Work in teams to build cooperation and communication.

 When required, answer all inbound calls in a professional, courteous and efficient manner ensuring that conversational time is within the department’s objective.

 Responsibility for Customer Care Technical Acceptance Testing of new and existing Products & Service, and new handsets (UAT).

 Develop phone tips for new phones

 Assist with training of present and new agents via electronic and manual means.

 Maintain & support intranet

 Escalate all systems issues & ensure resolution

 Five CXCs or G.C.E O’ Levels including Mathematics and English.
 Telecoms or Computer Science certification also required.
 Telecoms Experience
 Database Administration Skills
 Strong Technical Experience
 Strong problem solving skills
 Excellent Telephone Techniques
 Interpersonal Skills
 Time Management Skills
 Excellent communication skills
 Ability to work well under pressure
 Flexible

Cv en francais et anglais + lettre de motivation