5

After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.

In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.

Visit http://www.digicelgroup.com/ for more information.

Analyzing and resolving customer queries in a timely and efficient manner (oral and written)
Ensuring world class customer care
Evaluate and make recommendations that results in increased benefit for both customers and the organization
1. Resolve customer queries
- handset, products and services, billing, general company information
- man corporate switchboard

2. Activations
- activate ALL types of products and services e.g. corporate account, individual account, staff account, v/m, data, roaming etc

3. Liaise with Dealers
- provide information on policy and procedure
- training and support

4. Monitor accounts and liaise with corporate sales
- monitor accounts and make recommendations on service
- suggest potential accounts
- action written correspondence

5. Provide technical support
- update intranet
- update internal directory
- liaise with NOC
- action technical phone issues

6. Adjustments on accounts
- recommendations
- promise to pay
- monetary adjustments/corrections

 Minimum of 5 CXC, including Mathematics (or a quantitative subject) and English Language
 Computer literacy – Microsoft Office Suite
 Handset Training

Cv en anglais et en francais + lettre de motivation