Primary objective of the job:

Working with the heads of dept you will be responsible for:
o Manage the day to day HR services provided to the dept which include however not limited to: Learning and Development, Performance Management, all Employee Relations activities and participation in the recruitment and selection process.
o Provide support and HR presence in the development of the department’s structure, manpower planning and development of job profiles to ensure alignment to the business objectives.
o Perform in capacity of “HR partner” to Line Managers and employees in the areas highlighted above to ensure that the objectives, policies and procedures that have been implemented to support these areas are consistently communicated and administered.

Performance management:
Work in accordance with the Digicel performance review guidelines to manage the semi-annual DPR process for the dept to:
o Provide guidance and training to all reviewers (up to line managerial level) and reviewees to ensure clear understanding of the objectives of the DPR tool/process.
o Ensure semi-annual reviews are accurately completed and submitted based on deadlines set.
o Ensure all Individual Development Plans and Objectives for each review period are accurately completed for each employee.
o Ensure the accurate tabulation of performance scores and submitted to payroll to facilitate timely payment of bonuses.
o Ensure the issuing of bonus letters to all employees are done on a timely basis.
o Prepare and present analysis of DPR results to management team.

Training and Development:
Collaborate with Head of HR and relevant line managers to effectively manage and execute all training and development activities:
o Develop training needs analysis based on Individual Development Plans (IDPs) and identify relevant training programs to ‘match’ employees’ career development path.
o Where applicable, provide career counseling guidance to individual employees.
o Set up course templates, training sessions, and manages registration roster to ensure attendance of employees to selected training courses.
o Identify training facilitators to conduct training sessions as well as facilitate the delivery of Training sessions where applicable.
o Develop methodology to evaluate the effectiveness of training programs and prepare monthly reports accordingly.
o Support the Head of HR in partnering with Line Managers to execute succession planning activities and ensures its continuity.
o Partner with Head of HR and PDP Committee to execute the activities relating to company’s Professional Development Program (PDP).
o Manage the company’s Induction Program.

Employee Relations:
Partner with Head of HR and Line Managers to oversee the management of all
employee relations activities:
o Resolve management and employee issues by investigating complaints/grievances, evaluating all responses and offering possible courses of action, providing advice, guidance and direction for speedy resolution.
o Maintain human resources records by coaching and directing managers/supervisors in the preparation of clear documentation of incidents and resolution of problems and the importance of building employee confidence by protecting reputations and keeping information confidential.
o Assume full responsibility for all staff communication – staff meetings, management retreats, attending all departmental staff meetings, communicate organizational changes, new HR initiatives etc.
o Collaborate with Head of HR to ensure that all senior managers communicate the results of the EOS with their respective teams ; follow up to ensure that all Senior Managers complete their assigned actions based on EOS feedback
o Assist with the formulation and updating/reviewing of all HR policies and procedures and ensuring timely communication, interpretation and consistency of policy application.
o Oversee the execution of employee relations activities associated with, termination, exit interviews, employee assistance program, employee recognition and rewards programs, staff welfare issues (sports and social club activities, health and wellness).
o Oversee the execution of employee relations activities associated with the non-compensation changes in the areas of promotions, acting assignments, new appointments (upgrades) as well as ensure timely announcements of these changes.
o Collaborate with Head of HR and line managers to monitor staff morale by providing counseling and staff relations services in an effort to foster and maintain a harmonious working relationship.

Recruitment and Selection:
In compliance with the company’s recruitment guidelines:
o Partner with the Lead Recruiter, HR Team and Hiring Managers to ensure job profiles and manpower budget are relevant to support the needs of each department.
o Participate in the interviewing and selection process.

Other:
o Participate in the annual budgeting process and collaborates with the Head of HR and HR Services Manager to ensure the department achieve its Opex budgeted targets.
o Provide direction and guidance to the assigned HR team in the performance of their day-to-day duties as well as ensures the appropriate development mechanisms are in place to achieve success on the job.
o Participate as resource leadership team to support policy, program and procedure development as well as legal and compliance issues and other HR projects as required

o B.Sc. in Management Studies, Human Resource Management or Social Sciences
o Four (4) years experience in Human Resource Management, with at least at two (2) at a managerial level.
o Experience with applying training and development methodologies, working with various evaluation tools and delivery techniques.
o Sound working knowledge of employment legislation and labour laws.
o Excellent counseling, facilitation and negotiating skills
o Knowledge of manpower and budget planning.
o Exceptional communication, interpersonal and people management skills
o Ability to exercise considerable judgment and discretion in administering the human resources policies and procedures
o Special ability of establishing and maintaining positive working relationships to create a harmonious work environment.
o Displays high level of confidentiality.
o Ability to be flexible and respond to a variety of issues in a dynamic, fast-paced environment.
o Advanced working knowledge of MC Word, Excel, PowerPoint, Visio

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