I ensured liaison between the customer and the service technicians working in the garage. I worked with customers to identify problems with their vehicle and provided technicians accurate repair descriptions of what needs to be done. In addition, I was responsible for customer relationship management (CRM), data entry on the company's information system (Dragon DMS), estimating repair costs and the writing of daily monitoring reports. I also participated in a car show where I had the opportunity to help the sales department through marketing efforts highlighting the car brands (Peugeot and Mahindra Tractors) represented by the dealership