À propos
• Exceptional interpersonal, leadership, and communication skills. • Ability to manage processes and employees. • Experienced in sourcing parts using multiple resources. • Excellent communication skills. • Clear understanding of customer service, sales and marketing
Expériences professionnelles
Apr 2020 — Présent
Administration Senior Associate (Fleet Manage
UNOPS · International
Logistics, Fleet Management Services
Ensures effective and efficient provision of logistics and fleet management support services, meeting client needs, and in compliance with UNOPS rules, regulations, policies and strategies.
Ensures the proper functioning of vehicles.
Ensures the dispatching of missions (Administration and / or projects).
Ensures the supply of vehicles with fuel.
Ensures the filling out of the logbooks by the drivers.
Ensures the bulk reception of fuel.
Ensures fuel management through the “SMART tank” program.
Assist in the purchase, receipt and inspection of spare parts for vehicles.
Prepare RIRs (Receipt and Inspection Report) and / or service certificates as needed.
Issue fuel reports through the "Vehicles Fleet Management - VFM" program as needed.
Monitors vehicles movements through the installed GPS system.
Authoritatively interprets organizational procedures and precedents to provide guidance for complex or unusual cases and situations.
Oversees implementation
Feb 2020 — Sep 2020
Support Service Associate
UNOPS · International
Under the supervision of the project coordinator, I was responsible for the logistics of the office in gonaives:
-Purchases and orders of the materials necessary for the technical section for the realization of the construction of the roads through the various sites of the city of Gonaives.
-Responsible for monitoring the supply of gasoline for the fleet of vehicles and writing a weekly report.
-Responsible for the periodic inventory of the base logistics and that of the other depots that we supply such as in St Michel and Hinche.
-Supervise and dispatch the respective daily tasks to the drivers who go to the sites or in other regions across the country.
- Responsible for follow-up of orders for all parts of cars, trucks or materials necessary from the base until the linkage.
- Preparation and delivery of "Service Certificates and RIRs" for services received by customers.
-Have weekly meetings
Nov 2016 — Apr 2018
ADMINISTRATIVE GARAGE MAMAGER
Avis · Privé
Responsible for the garage by ensuring all the tasks related to the preparation of a service in compliance with the standards and procedures of the company.
• Responsibilities towards the customers:
Ensures Customer satisfaction by ensuring the execution of the work according to the recommendations of the technical adviser, the quality of service to customers (reception, quality and time of service) by adopting a commercial attitude.
• Operational responsibilities on the units:
Guarantee of the respect of the standards of maintenance of the garage. As part of its function, is responsible for the assisted management (garage software if applicable), inventory rotation, machine maintenance, and the proper use of equipment, control of deliveries. Uses all management tools to limit losses and captures the information needed to track the cost of repair. In addition, realizes the daily inventories and against inventories. Realizes the passage of the orders.
Apr 2011 — May 2016
PARTS MANAGER
UNIVERSAL MOORS · Privé
• Take all necessary steps to assure customer satisfaction.
• Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems
• Take an active role in company sales
• Monitor Parts Department performance and make adjustments as required achieving company metrics.
• Participate in the setting of goals and objectives annually
• Review customer pricing and suggest pricing strategy
• Assure proper inventory levels
• Accurately quote and sell parts
• Manage back counter, front counter and outside parts sales
• Communicate policies, procedures, and branch goals to employees
• Uphold our promise to the customers of “Pride in Service”
• Other duties as assigned, Sales of Motorcycles quads, ATV,UTV, Marketing and sales of Solar street lamps, Generators, Marketing and Sales of GPS units.
Feb 2011 — Apr 2011
LOGISTIC MANAGER & DELEGATE
MEMORY RENT A CAR · Privé
1. Management of transport services and travel.
• Prepare the dashboards for the transport services and the movement of visitors/donors and staff.
• Supervise the schedules and organizations of the routes of travel of the staff and vehicles.
• ensure that resources are available to ensure a quality service and without delay
• respond without delay to service requests of Transport and travel.
• Put in place a system of communication of journeys retained.
• Respond to emergencies and find appropriate solutions.
• be in permanent communication with the applicants.
• Verify the receipt and shipment of orders for equipment and supplies.
2. Supervision of rolling stock.
• To coordinate the management of the rolling stock of the organization and supervise the Responsible for Transportation and the assistants in logistics (buyers, officers of office, manager of stock, etc).
• review the routes of drivers in taking into account the constraints of hourly, of destination etc.
• Ensure in collab
Dec 2009 — Feb 2011
PARTS MANAGER
LES MOTEURS REUNIS S.A/BERHMANN MOTORS · Privé
• Take all necessary steps to assure customer satisfaction for the Make KIA, Volkswagen.
• Performs supervisory responsibilities to effectively manage personnel including, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems
• Take an active role in company sales
• Monitor Parts Department performance and make adjustments as required achieving company metrics.
• Participate in the setting of goals and objectives annually.
• Assure proper inventory levels
• Accurately quote and sell parts
• Manage back counter, front counter and outside parts sales
• Communicate policies, procedures, and branch goals to employees
• Uphold our promise to the customers of “Pride in Service”
May 2006 — Sep 2008
PARKING MANAGER
LES MOTEURS REUNIS S.A/BEHRMANN MOTORS · Privé
• Monitor the parking lot section for block vehicles.
• Making follow up with the parts department and the service writer to unblocked vehicles pending for parts N/A.
• Follow up with the Service Advisors to unblocked vehicles pending for Owner work Authorization.
• Weekly block and unblock vehicles report.
• Organized the process for parts sales on Total Dos vehicles.
Aug 1999 — Feb 2001
SALESMAN
LES MOTEURS REUNIS S.A/BEHRMANN MOTORS · Privé
• Sales Mitsubishi and Ford Genuine spare parts at counter.
Make lost sales weekly report.
Date non renseignée — May 2009
SERVICE ADVISOR TEAM LEADER
LES MOTEURS REUNIS S.A/BEHRMANN MOTORS · Privé
• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers.
• Advise customers about necessary services needed for repair of vehicle.
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Organize and prioritize work flow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Assist parts department with purchasing, work orders.
• Weekly vehicle received report.
• Weekly/monthly vehicle delivered.