IT adviser and IT support

Expert en Gestion et Traitement de Données

Responsible to define, plan, coordinate and oversee the development of strategies to ensure the efficient and timely management of technological resources used in projects Design technology architectures consonant with the requirements specified by the customer and good industry practices Manage the deployment of the solution (Applications, Databases, Networks, Security and Infrastructure) Build, maintain and optimize performance metrics for the technology platforms used in the project Maintain ongoing communication with the Project Director on issues related to the project Lead Database and Applications Teams: +4 engineers

Collect and analyze performance metrics to produce monthly reports Produce weekly, monthly operational and on-demand reports Deliver incident and problem reporting root Cause Analysis (RCAs) Providing IT services to clients including resolving complex technical issues, developing robust support processes and ensuring SLAs are met by responding to and resolving technical customer issues. Observe IT policy and enforce Incident Management, Change Management, Problem Management, Service continuity Management, Configuration Management, availability Management, Capacity planning and IT security Management processes. Evaluating new services and make recommendations for how to best integrate to adhere to platform standards. Researching and formulating policies and procedures required to ensure operability, reliability, systems recovery, maintenance and integrity of systems. Working with all levels of IT management and customers to develop plans for future infrastructure requirements.

Data Mining and BI process specialist Report builder Data Analysis Data warehouse developer Performed requirement analysis and requirement prioritization and developed technical documents. Managed requirement traceability Matrix at all stages of software development life cycle. Responsible for technical Documentation for various project documentations in consultation with system manager and system architect for understanding various system related issues. Developed and supported ERP systems and other Finance/Distribution Systems within Business Services. Delivered associated analytical and operational techniques that contribute to the delivery of a reliable and efficient system. Additional responsibilities included system administration, Database administration. Developed web server application and create customized reports. Applied analytical and resourceful approach to problem solving identifying route causes and took corrective actions to meet short and long term business, financial and system requirements. DBA and Oracle Data Management System Expenditure Haitian