- Work closely with HP PSG (Personal Systems Group) IPG (Imaging and Printing Group) EB / TSG (Enterprise Business / Technology Systems Group) Manager for Latin America to ensure good product quality and service to the Haiti market. - Manage HP Store and Gama Store inventories separately and have direct contact and authorization with Warehouse Manager for transferring items when stock is low. - Prepare and provide weekly sales report of HP Store to HP Latin America due to the fact that they oversee the Caribbean region also. - Represent HP in Haiti meaning responsible for the promotion of the products, be the key person with anything regarding HP. - Work with the Warehouse, Procurement and Finance Managers to make improvement to the warehouse and procurement systems including making suggestions on new policies, procedures when necessary. - Prepare and provide monthly, quarterly and yearly reports to Sales Director, CCO and CEO.

- Work efficiently with Marketing, Product and IT teams in developing new products. - Represent Customer Care Department for technical and product meetings. - Test new products before they are launched (for example Credit Me, Call Me etc.). - Monitor CRM for major issues to report and escalate to corresponding party or department for immediate action. - Coordinate with team members for better transition of daily duties. - Provide daily, weekly and monthly, reports to Customer Care Technical (CCTECH) Team Leader (TL), Manager and Head of Customer Care.

- Perform tests like international calls and texting on all regional sites. - Help identifying sites and service malfunctions. - Alert when sites are down for proper action to be taken. - Work proactively with other team members to identify and prevent site failovers.

- Manage Digicel Haiti portal for agents’ internal usage with their daily tasks. - Provide technical reports for Customer Care Department. - Coordinate with team members for better transition of daily duties. - Occasionally solve individual customer cases. - Work proactively with other team members to identify service and product malfunctions. - Follow up on issues until they are resolved. - Check with customer via call most of the time to ensure customer satisfaction after the problem was solved.

- Occasionally perform hourly test on service and products offered by Digicel to the market of Haiti. - Work proactively with other team members to identify service and product malfunctions. - Work with IT and NOC technicians to develop friendly UI (User Interface) application for everyday use on solving customer problems or helping Marketing Department broadcast messages on customer phone numbers. - Ability to solve some customer problems in the moment.

- Represent IT Help Desk for customer care agents. - Perform hourly test on service and products offered by Digicel to the market of Haiti. - Solve individual customer cases as being first in contact with his/her issue. - Test and score new phones before putting them out to the public for sale. - Broadcast text messages for promotions on thousands of telephone numbers. - Follow up on issues until they are resolved. - Check with customer via call most of the time to ensure customer satisfaction after the problem was solved.