Jul 2018 — Jul 2018
Customer service representative
Office team luxottica · Privé
Maintain support service levels and upholds Luxottica’s customer service standard
Answering incoming calls and processes orders
Resolves customers complaints , troubleshoots issues to determine best path for resolution
Dec 2014 — Mar 2015
Customer assistant
Aerotek ProfessionaL services · Privé
Educate callers about the Affordable Care Act, eligibility screening, application, claims
exemptions, appeals and enrollment procedure including Medicaid program benefits
Process Qualified Health Plan enrollments, plan changes, and disenrollment of plan
