Expériences professionnelles
Aug 2013 — Nov 2014
General Manager
Unigestion Holding S.A./Digicel · Privé
Manage business operations in Artibonite, Haiti.
Prepare and implement Sales and Marketing plans
Supervise regional team
Public Relations
Jul 2013 — Jul 2013
Head of Retail
Unigestion Holding S.A./Digicel · Privé
Implement training plan for store employees Implement store audit plan
Aug 2012 — May 2013
Operations Manager
Unigestion Holding S.A./Digicel · Privé
Supervise administration team, including but not limited to: fleet, support services, fueling, facilities management
Supervise technical and administrative QA teams
Plan and execute special projects upon CEOs request
Jan 2012 — Jul 2012
Project and QA Manager
VOILA · Privé
Monitor, evaluate, and report on technical processes, including cell site facility audits, administrative process audits, internal investigations upon SMT request, and contract verification
Prepare and implement various projects, including commission restructuring, profitability report, expense evaluations, and QA SOP
Feb 2010 — Jan 2012
Administration Project and Regulatory Manager
VOILA · Privé
Prepare and implement various projects, such as fleet restructuring, housing SOP, internal communications processed, expat housing SOP, and store expansion
Represent the company in regulatory meetings and negotiations
Negotiate new rental agreements for housing, store operations, and offices
Aug 2006 — Oct 2009
President
Dmach, Inc · Privé
Prepare business plans for start-ups BPR plans
Marketing evaluations
Post-op reports
Budget analysis
Project management
Business operations outsourcing
Dec 1998 — Dec 2001
APS Lead/Customer Service Manager (CSM)
American Airlines · Privé
Supervise airport passenger services (operations, Gate, Counter, and Baggage) teams Manage on-time flight dependency
Public relations
MOD duties
Complaint resolution
