The Operation Manager responsibility is to oversee all activities which contribute to the effective production of the company locally, these included Supply Chain Management, pre-production logistics and planning, Operational Management, Financial Management and Administrative support. I oversaw the activities of more than 50 farmers who cultivate castor seeds on more than 200 hectares of land by coordinating their training, field work (Land prep / Planting / Maintenance of land & Harvesting). I oversaw the entire production process that result in the production of 5 to 7 drums of castor oil per week with an effective of 25 staff member. I coordinate the supply of raw materials of an average of 17 to 20 ton of castor seeds on a monthly basis.

As the Service Delivery Manager at Smartmatic, I developed the Service Delivery strategic and implementation plans to carry out the distribution of 700 registration units nationwide for 570 Communal Sections and abroad in 38 main Haitian Diplomatic Mission Representations. I oversaw the recruitment, training and evaluation of more than 850 operating staff to register over 4 million citizens. • Lead the delivery process and staff, supervise the implementation of solutions developed and/or deployed by the company. • Guaranteeing all operations, warehouse and logistics activities of the project are executed efficiently and at the expected service level. • Elaborate the dimensioning of the field operation, training plan and support plan for the project. • Monitor and manage internal and external customer satisfaction. • Write the proposals (RFP) for the bidding process of the suppliers and service provider

• Plan, coordinate, and organize work for administrative staff while upholding the standards and policies of the institution in compliance with labor code • Provide Logistical support to all 46 branches beyond overseeing the logistics supervisors and purchasing agent • Manage effectively the institution resources through the supervision of the inventory manager • Manage all the administrative officers and the support staffs of the main office • Track and ensure timely completion of monthly reports for other departments and executive management • Identify staff training needs and organize on–the-job training to build staff capacity; • Monitored staff performance and provided feedback, guidance, or disciplinary action as needed.

• Manage the department administrative & financial activities • Supervise new constructions and renovations and oversee the housing committee • Prepare financial report on a monthly basis and participate in the preparation of the annual budget • Coordinate training for employees • Monitor and organize subcontractor’s activities.