- Prepare project specification, develop risk management plan, and select resources. - Involve in the pre-sales processes to support the pre-sales team. - Conduct workshop and work with Customers to gather requirements and fulfilling it - Define activities & break down project into work packages, work packages into activities. - Sequence Activities and prepare the MOP(Method of Procedure) to be executed in advance - Estimate Activity Durations and schedule them accord to the planning - Work on the preparation of Resources Planning - Provide hands-on assistance, and technical guidance to teams as required - Ensure Project Management Plan, High Level and Low Level Design delivered to customer - Plan Procurement as per the Project Management plan - Ensure that Acceptance Tests are completed and project handed over to customer

- Track the execution as per the created Project Management Plan and ensure the handover of the project to operation team. - Provide periodically status and progress report to management and customer. The challenge was the short time to complete the project before the commercial lunch - Ensure SPOC(Single Point Of Contact) role - E2E problem resolution in charging nodes - Conduct Weekly CSR Review meeting with CNS Team to review the open CSRs and prepares an action plan for follow-up and its swift resolution - Assist/assign CNS Engineer to Tier1 Central team during Emergency - Lead the quality of the Network Support services delivered by CNS staff - Motivate CNS team, build a team spirit and encourage the Ericsson values to ensure an enthusiastic overall climate within the team - Make sure that Ericsson global processes are implemented & adhered by the CNS team - Develop, review and improve working processes used for daily operational purposes

- Measure KPI to determine that the Managed Services will meet the expectations. - Led team of 4 Engineers, managing communication with internal customer; - Control execution plan and provide status reports to management - Ensure that processes, templates, work orders and requests are carried out and followed - Allocate tasks to team members; monitor and track achievements against targets - Apply Quality Control Techniques to determine the cause and effect of problems faced. - Ensure preventative actions are undertaken to avoid critical outages - Contribute correctly and willingly as requested to ensure communications of sensitive/ political / liability / escalation related dialogue (emails) - Attend weekly Solutions Meeting, CSR Meeting and Internal Technical meetings required to address specific tasks, faults, requests etc… - Schedule work /together with Ericsson Project team - Handle operational faults, performance & statistics and problem resolution report

- Work with 5 developers to analyze and prepare the Solution Design for the intranet - Develop code for test environment to deploy intranet and perform internal testing of the feature integrated to the live - Deploy the Intranet application in a test bed and perform test as per the Acceptance test - Complete of test environment installation and test of the main features - Work as a Solution Designer - Lead a group of 3 Engineers designer to prepare the solution - Deploy a test market (test environment) for this project - Implement market test and perform testing with customer for the first node implemented