• Identify and assess vulnerabilities and threats that may jeopardize the success of achieving financial goals. • Develop reports showing International GSM Traffic on a daily basis
 • Develop reports concerning revenues and losses related to bypass activities by constantly interacting with multiple databases and Microsoft Excel • Analyze Call Details Records of several GSM numbers to determine efficient techniques to maximize the detection of suspicious subscribers • Perform test calls and other related tasks to help maximize the detection of suspicious subscribers. • Interact with other departments to reduce fraud/bypass activities detected on the network

• Answer and give information to customers via telephone • Helping customers in troubleshooting their difficulties with the products and services that they get from the company • Optimize the quality of service given to customers • Strengthen the relationship and fidelity of the customers with the company.