A. M.
Gestion des Ressources Humaines
À propos
HR
Expériences professionnelles
May 2013 — Aug 2014
Credit Card Specialist
Development Innovations Group Haiti · International
Resolve issues for clients at first point of contact
Provide professional customer service to inbound client calls
Refer to proper departments and recommend products and services to suit client’s needs
Jul 2012 — May 2013
Customer Service
Banque Royale du Canada · International
Resolve issues for clients at first point of contact
Provide professional customer service to inbound client calls
Refer to proper departments and recommend products and services to suit client’s needs
Apr 2011 — Oct 2011
Staff Assistant
Boston Public Health Commission · International
Update information/content on the website for our program/division
Report to director and handle reports, filings, meetings off site/onsite
Work as a support for agency staff, clients, Boston Police detectives that provide domestic
violence services to victims
Nov 2010 — May 2012
Billing Coordinator
Family/Children’s Advocates · Privé
Coordinate all billing contracts each month
Process invoices and make them ready to send for payment
Handle data entry for clients and calculate rate for billing, etc.
Nov 2009 — Apr 2011
Benefit Advisor
Maximus INC · International
Handle Managed care, Enrollment, Premium Billing Inquiries, Notices, Eligibility
Customer Service related Issues for Mass Health(Medicaid)
Did a project-training on Workforce Management/Forecasting for the employees schedules
Feb 2007 — Apr 2008
Technical Support Specialist
Orange County Library Systems · Privé
Teach/Train basic and advanced computer classes (software) to patrons and staff
Curriculum developments: Created Booklets and Exercises for the basic computer classes
Registered patrons for wireless access, classes and also handled inventory
Compétences
Base de Données
SQL
Bureautique
Excel
Programmation
Python
Réseaux
VPN et sécurité réseau
Systèmes d'Exploitation
Linux Administration
Windows Server Administration
Formation académique
2007
Diplôme — Gestion des Ressources Humaines
Palm Beach Atlantic University
1999
Bac II
Langues
Créole d’Haïti
Langue maternelle
Français
Langue maternelle
Anglais
Langue maternelle
Espagnol
Intermédiaire
