Aug 2013 — Apr 2014
Salesforce administrator
Cloud Actif · International
• Setting up and managing users
• Customizing field, report and dashboard
• Security and Data management
Feb 2012 — Dec 2014
Web/ technical support
InterCall Canada · International
• IUM technical support
• Troubleshooting Clients web issue
• verifying and retrieving Clients information
Feb 2010 — Jan 2011
System Administrator
CHF Cooperate Housing Foundation · ONG
Administers the company network infrastructure, including switches, firewalls, VPN, and other networking gateways/security devices are always in excellent working order
• Working knowledge of Windows Server 2003/2008 and up, Win XP & 7 Pro, Linux, Samba, Apache, MS SQL 2005 and up, Windows Server Active Directory, Group Policy, DNS, and DHCP
• Configures, maintains desktop and laptop computers, ensures updates and upgrades have successfully deployed as well as provides technical support while monitoring support requests in the help desk system
• Administers services such as Custom SQL Databases, Network and Web Servers, web sites, domains, and anti-virus/SPAM solutions