o Running regular checks on network and data security o Identifying and acting on opportunities to improve and update software and systems o Developing and implementing IT policy and best practice guides for the organisation o Designing training programs and workshops for staff o Conducting regular system audits o Running and sharing regular operation system reports with senior staff o Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages o Managing and reporting on allocation of IT budget o Providing direction for IT team members o Application and Web developpement on demand

o Support the MFS Director and the back office team in the daily administrative duties. o Platform Access and Account Management (Capset and Rule) o Product Specification Requirement & CR Management o Control Daily bank reconciliation o Monthly Report for the MFS Director and Finance o Control E-cash Management for all wallet group o Biweekly Merchant payment o Support regarding integrations between third party and MonCash Technical o Manage Care Project (E-voucher management) o Manage all operations transactions o Compliance duty and Accounts control o All Process review and creation

o Manage and Create Database for the Customer Care o Prepare the weekly expenses report o Prepare the weekly expenses Vs Budget report o Ensure the managing of the attendance file on a regular basis when necessary o Ensure that the updating of agent performance database on a regular basis o Prepare the CC daily SVL report o To ensure the updating of Database for Haiti, MFS, A.C.N and Calling Card on a daily basis