• Designated as the point of contact for all incoming communications between the company and customers, suppliers and other external entities. • Resolved and troubleshoot complex technical issues that arise on client computers and various issues dealing with devices on a networked environment. • Streamline the workflow process by enhancing the process to improve the efficiency with the asset management of replacements or repaired technical assets. • In Charge of PC repairs and warranty replacements with third party vendors to get resolution to hardware issues covered by annual maintenance agreements with the company’s assets. • Maintain and track hardware inventory and technical assignments and projects.

• Assist in the customization and adaptation of existing programs to meet users’ requirements • Provide technical support to end users and load appropriate software packages • Data entry and manipulation using Salesforce

o Efficiently respond to internal and external customer requests via phone, and email. o Assist professors in business software classes. o Walk customer through problem-solving process. o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. o Identify and suggest possible improvements on procedures.