Oversee general daily operations of spa and shop. Maintained spa facility and guest area to promote a relaxing and beautiful environment. Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed. Provided the highest level of customer service to clients seeking skin care treatments and remedies.

Oversee general office operations. Created and maintained various reports utilizing Microsoft Excel. Tracked inventory and researched discrepancies. Managed bookkeeping and payroll via Quickbooks. Followed up and tracked guests for both positive and negative feedback. Managed marketing and social media initiatives.

Educated clients on skin care procedures and products. Trained new staff on the range of spa services offered. vastly improved appearance of clients skin through non-surgical processes. Drive customer satisfaction improvements through outreach and customer appreciation programs as well as one on one phone calls to follow-up on issues. Network at events and conferences to source talent and drive business development.

Continually monitored restaurant and took appropriate action to ensure food/beverage quality and service were consistently met.