Obtains necessary data from a client and accepts or determines eligibility through the designated intake process for a specific area of service. • Helps clients develop a Recovery Plan by jointly reviewing the assistance they have received, identifying any unmet urgent needs and determining possible sources for gaps in resources. • Refers the client to another program or agency when appropriate. • Follows up with other agencies to assure that assistance commitments have been met. • Remains in contact with the client until the disaster-related needs are met and/or the case is closed. • Keeps detailed records and a chronological summary of every case, home visit, referral and every contact with resources on client’s behalf.