• Collaboratively develop and maintain context analysis, risk analysis, policy analysis, national safety management plan, incident reporting system and network. To obtain information reliable and for optimal management; • Advising and facilitating security management; • Have good reputational risk management from our programmatic gamble; • Make DPs responsible for security-related assessments in locations where Oxfam has operations and plan to have them for reliable information and for optimum management of operations; • The Security Officer will constantly advise the mission but for non-standard Oxfam managerial decisions, the Country Director will have ultimate responsibility. • Define and ensure the security strategy in the country (national and by area of intervention); • Develop security rules tailored to each area of intervention based on risk analysis and ensure security management at Oxfam's minimum standard; • Prepare and update country and base security plans.

• Supports senior executives in all aspects of major service contracts; • Prepares requisitions / raises entry forms for service or other actions required in the UMOJA; • Provide demand status updates on a regular basis; • Review cost estimates to assist in budgeting; • Monitors budget estimates and reports on funding allocations; • Maintains updates and ensures the accuracy and completeness of the computer database, recording details of the request, purchase orders, delivery actions and invoicing; • Monitors and reports on the implementation of logistics plans, including asset movements and deliveries, completion of project functions and status of contract amendments as requested; • Coordinates consumables, spare part consumption rates and usage patterns; • Controls and manages the demand and delivery of procurement-related items; • Records contractual actions and monitors activity; • Present a security awareness briefing for new UN, MILOBS, UNPOL staff;

• Ensure the smooth running of the call center operations 24/7/365. • Supervise and support the team in call center operations. • Train new radio operators on operational procedures. • Demonstrate leadership, impartiality and dedication to quality work. Identify the team's development needs: for example, "to encourage operators to re-examine their perception of their capabilities. • Maintain a good communication with the staff in the field through radio (UHF/VHF/HF/Dimetra) or cellphone and respond quickly in an emergency or security situation. • Work closely with all UN Security Officers with good exchanges, and rapidly send them accurate information on all emergencies for a quick response. • Keep records in a database on all vehicle tracking / dispatch during the day in an electronic log sheet and send it to appropriate supervisor in order to the chain of command. • Intervenes in problematic situations in the scope of his / her powers and supports the team in case of complaints.

• Advertise upcoming courses • Give different courses on safety and security of staff in the field in English and French • Identify volunteer role players for exercises and coordinate their participation • Prepare handouts for students as directed • Establish and maintain a filing system for student records and all SSAFE project documents • Ensure that the classroom is maintained in a clean and orderly condition • Be responsible for the general organization of the office and classroom, including stationery supplies • Responsible of the logistics and the inventory of all medical materials and supports need for the training • Performs other duties required.

• Provide technical supervision for all radio operator personnel • Gives administrative guidance of radio operators in close collaboration with other units •Ensures radio room are fully operational 24/7/365 • Ensures communication systems are monitored at all times (HF/VHF/UHF/Sat phone/Cell/email/etc…) • Responsible for monitoring/tracking of field missions and for inventory of radio equipment • Ensures log book is maintained, accurate and properly briefs the team members • As required, insure liaising with other UN/NGO/Government's communication centers and local security authorities • Provide assistance to all agency staff who may need; briefs incoming relief duty officer • Notifies staff of any and all security advisories • Reports any irregularities to the senior Comcen Supervisor or Regional Comcen Supervisor and applicable chain of command • Keep record and update the employees regional master list; keep track of annual leave scheduling, sick leave and UN holidays registry

• Attend radio calls and take messages • Keep record of incoming/outgoing messages • Monitor all communication on radio UHF/VFH/HF • Complete log sheet and disseminates it in accordance with established procedures. • Use radio procedure to monitor security conditions. • Perform security broadcast / restriction of movement / weather or road advisory broadcast as required or at the demand of Security officer. • Provides communication related assistance to all MINUSTAH and Agencies Staff. • Made the daily inventory check for all equipment of communication or informatics. • Conduct and performs radio check for all Staff. • Keep the communication with all vehicle or helicopter tracking / dispatch through radio in the field mission. Maintain the electronic log sheet updates.

• Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle product and service inquiries • Provide pricing and delivery information • Perform customer verifications • Process orders, forms, applications and requests • Organize workflow to meet customer timeframes • Direct requests and unresolved issues to the designated resource • Keep records of customer interactions and transactions • Record details of inquiries, comments and complaints • Record details of actions taken • Prepare and distribute customer activity reports • Maintain customer databases • Manage administration • Communicate and coordinate with internal departments