Expériences professionnelles
Apr 2014 — Nov 2016
CSO ICT Support Team Leader
Unigestion Holding S.A./Digicel · Privé
Lead and manage activities related to the support of ICT infrastructure and applications used across the group. Encourage a client focus Main Duties & Responsibilities: and a view of working together to find solutions to all problems.
Jul 2013 — Apr 2014
Customer Support Help desk Team Leader
Unigestion Holding S.A./Digicel · Privé
Ensure help desk members deliver excellent customer service, and provide customer guidance. Meet all customer expectations and keeps track of all performance indexes, which include incoming calls, outgoing calls, and open aged calls.
Mar 2013 — Jul 2013
Customer care Corporate Technical and after S
Unigestion Holding S.A./Digicel · Privé
Ensure that team is correctly assisting customers in making cost effective and correct use of product, providing assistance for individuals having technical problems with.
Apr 2011 — Mar 2013
Business Solutions Technical Support
Unigestion Holding S.A./Digicel · Privé
Resolve complaints and provide assistance to corporate and VIP customers (Point of contact). Manage Government Accounts, Assigned to National Palace for assistance (Point of contact).
Oct 2008 — Apr 2011
Customer Care Corporate
Unigestion Holding S.A./Digicel · Privé
Manage Post-paid and corporate accounts
May 2006 — Oct 2008
Customer care agent Call Center
Unigestion Holding S.A./Digicel · Privé
Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes
