Nov 2012 — Présent
Assistante Administrative
40B Distribution · Privé
• Responsible for file maintenance
• Dealing with telephone and email enquiries
• Photocopying and printing various documents
• Manage staff in the sale department
• Provide training to the team (educate the staff to use FIFO system with the stock)
• Place orders
• Arranging appointments
• Manage delivery
• Manage employee performances (human resource)
Aug 2012 — Mar 2013
Customer service lead agent
HAT · Privé
• Mostly dealing with head Quarters in Newark
• Supervise behind the counter agents
• Negotiate with unsatisfied customer
• In charge of providing vouchers, hotel room, meals and etc… (in case of flight delays)
• Making sure the plane goes out on time with happy Customers
