À propos
- Experience developing, providing technical assistance. - Good interpersonal and motivational skills and a proven ability to lead a diverse team under challenging field conditions. - Proven high academic performance and may provide transcripts upon request. - Excellent communication skills, written and spoken, fluent oral and written English, French, Spanish, and Creole. - Strong ability to learn new concepts: Resilience, Systems Approach…
Expériences professionnelles
Aug 2015 — Présent
General Director
JWL Multiservices · Privé
Offer services such as Immigration, Tax Preparation, IT Consulting, Small Business Coaching, Academic Editing, Public Notary Services, and Translation Services
Mar 2015 — Présent
Chief of Operations
4 Saisons entreprises · ONG
- Conduct daily operations.
- Coordinate with Program Manager and relevant team leaders to ensure follow up actions and implementation.
- Provide key inputs for project development.
- Plan, manage projects, guide associates, conduct fund raisings,....
Jan 2015 — Jun 2015
Support Analyst–Tier II
American Institutes for Research · ONG
• Provided Tier II contact and problem resolution for all application requests escalated by the Assessment Help Desk team in an accurate and timely manner. Used customer service skills by keeping a positive and caring attitude and by keeping all appropriate parties updated in an accurate and timely manner.
• Provided remote support for the installation of our proprietary Secured Browser software and troubleshooting on Macs, Linux and Windows machines as well as various mobile devices; problem/incident recording, and problem resolution/escalation.
• Provided accurate and timely logging of issues and resolutions in the ticketing system.
• Interacted with remote users to obtain and convey concise problem information in a professional manner by phone and email.
• Resolved user-reported problems in adherence with established procedures and policies for the handling of support cases.
• Regular communication with external users as well internal technical and project teams.
• Attended Project/Product meetings and trainings, daily team meetings and provide feedback that can affect product improvement and functionality facilitating call reduction.
Mar 2013 — Oct 2014
Computer Help Desk Specialist
Youth for Understanding (YFU) · ONG
A non-profit organization that encourages young people to participate in student exchanges.
Everything related to IT support
Aug 2009 — Sep 2013
Computer Help Desk Specialist
ATG Communications, QC · Privé
Provide quality service to Laerdal's customers in all assigned tasks, while upholding Laerdal
values at all times
Support all internal and external customers with product
training,
knowledge and expertise.
Provide solutions in a timely
fashion for issues that may arise with all Laerdal products.
Log and track support calls in the
designated Laerdal system(s)
prioritize and escalate jobs as
required to ensure customer
satisfaction
