W. S.
Environnement
À propos
-Young Professional with more than 7 years of experience in Management, Ecotourism and Hospitality. -Holds a Master combined with a Bachelor of Management. -Solid experience in social wellbeing, customer service and Project Management. -Practical experience in negotiations, project monitoring and activity follow up with reporting. -Lived, studied and worked in multicultural environments including America and Africa. -Excellent leadership skills, analytical skills and good communication skills. -Ability to plan, organize, coordinate and work on teams in difficult places with less supervision. -Solid IT skills: Word, Excel, PowerPoint. Multilingual : French, English, Spanish. -Excellent promoter of volunteerism to support peace and development worldwide with UNV.
Expériences professionnelles
Jul 2016 — May 2018
Compound Manager- Chad
United Nations High Commissioner for Refugees · International
Established more accountability and transparency of resources for better decision making.
Developed a coaching system for the team members to the right direction where the Operation needs to go.
Established strong customer service, spirit culture and good communication system for operational excellence.
Achieved a booking increase of customers and contribute to better management/collection of revenues.
Apr 2010 — Présent
Assistant Manager
Heartline Ministries · ONG
Manage the Guest House.
Handle all the clients requests efficiently and politely (Phone, E-mail).
Responsible for the schedules and standard of work of the other workers.
Take care of the basic's office tasks.
Coordinate with the drivers
Jul 2008 — Aug 2009
Front Desk Agent
El Rancho Hotel · Privé
Check-in/Check-out
Take Reservations
Manage the Switch Board
Compétences
Base de Données
SQL
Systèmes d'Exploitation
Linux Administration
Windows Server Administration
Formation académique
2016
Diplôme — Gestion des Ressources Humaines
Penn Foster College
2011
Diplôme — Tourisme
CHTAEF (Caribeean Hospitality and Tourism Association-Education Foundation)
2011
Diplôme — Assistante Administrative
Penn Foster College
2008
Diplôme — Hôtellerie
2008
Diplôme — Hôtellerie
2019
Master — Environnement
Universite Jendouba
2014
Licence — Management/Gestion
Universite Montpellier 1
2005
Bac II
College Dominique Savio
2005
Bac II
College Dominique Savio
1998
6ème année
Ecole Privee Elysema Jn Mary
Langues
Créole d’Haïti
Langue maternelle
Anglais
Avancé
Français
Avancé
Espagnol
Intermédiaire
