April 2015 to Date JHPIEGO IT Officer •Successfully conduct the implementation of 3 office network infrastructure for the Jhpiego Performed duty was from infrastructure assessment to equipment selection installation and configuration as well as documented related to IT service management, operations and policies. •Communicate regularly with the Baltimore ISTS team to ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices •In consultation with Baltimore ISTS develop a schedule for key activities and reviews •Maintain system and configuration change documentation •Follow Jhpiego IT Service Management processes •Maintain inventory and assets of office IT hardware and software •Prepare, document, and communicate system status reports with Baltimore ISTS team Backup Institute and maintain rigorous and regular back up system for all computers in the office ensuring that all computers are backed up at all times Internet •Manage the relationship with the internet service provider and ensure high- quality internet connectivity •Troubleshoot internet connectivity User Support •Install and manage software, including license compliance •Remedy all issues relating to malware •Verify that Microsoft Windows and Software Updates are installed regularly •Maintain desktops and laptops including the replacement of parts •Provide IT support to staff Network •Maintain network equipment including all switches, wireless access points, firewalls, and, SteelHead •Monitor and run network diagnostics to ensure that the network is running smoothly •Maintain network devices including printers and All-in-One Copiers •Configure and maintain servers •Maintain and regularly test power backup systems (e.g., generators, UPSs,battery arrays) •Model the mission and values stated above •Participate in the business development processes •Contribute to the knowledge sharing and transfer process •Make responsible decisions that result in time and cost containment and clear accountability •Participate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as needed •Multitask, be able to manage competing priorities and be able to prioritize in order to meet program and/or organizational objectives

•Maintaining and managing Digicel Wireless System using 1 WCS (Wireless Control System), 2 Wireless LAN Controllers and more than 80 APs (Access Point) •Handle web and network security exploits, network traffic analysis, intrusion prevention cryptography and encryption •Responsible for managing and monitoring information security technologies and devices via Microsoft OfficeScan PRO. •Ensure adherence to network security procedures, policies, and work instructions of the Organization •Oversaw network security: Formulated IT usage and security policies, and Documentation. •Monthly provide KPI Report to Digicelgroup base at Jamaica. • Direct users to the appropriate safety measures and maintenance of computer Resources •Ensure policy antiviral and perform regular updates via the System Center Configuration Manager (SCCM) platform. • Performed installations, technical support, troubleshooting and maintenance of network equipment, installed and upgraded software and hardware equipment •Maintain the security regarding logical and physical access to system •Performing analysis of network security needs and contributes to design, Integration, and installation of hardware and software. •Analyzing, troubleshooting and correcting network problems remotely an on-site.

•Duties included LAN/WAN daily operations: Router & switch Configurations/Access lists. •Maintained router and switch configurations updated depending on corporate Requirements. • Performed installations, technical support, troubleshooting and maintenance of network equipment, installed and upgraded software and hardware equipment •Managed infrastructure installation services including network facilities, Cable Plant , LAN. Responsible for the equipment monitor, data and voice networks. •Maintain the security regarding logical and physical access to system •Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. •Analyzing, troubleshooting and correcting network problems remotely and on-site. •Maintaining perimeter security systems such as firewalls and intrusion detection systems: Cisco ASA (Symantec Endpoint Protection, Fortigate , Barracuda Antispam) •Handle web and network security exploits, network traffic analysis, intrusion prevention Cryptography and encryption •Responsible for managing and monitoring information security technologies and devices via OpenNMS •Ensure adherence to network security procedures, policies, and work instructions of the organization •Oversaw network security: Formulated IT usage and security policies, and Documentation

• Highly skilled in responding to tickets generated by users in a timely manner • Demonstrated ability to diagnose, make out, isolate and fix problems linked to the operating systems • Track record of working with end users, work together with Tier 2 and Tier 3 support, and other support desks crossways the customer environment • Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support • Able to help users will all system capabilities including: office programs, scanning, printing, file recovery • Ensure proper access to the LAN/WAN Network to up to 700 users.