Shore Excursion assistant manager • Sale (upselling) of tours packages and others diving products onboard the vessels momitors personal and Team’s overall Revenue perfomance (Gross & Net) during the voyages in perfomance and in accordance with ROYAL CARIBBEAN INTERNATIONAL’ S GOLD STANDARD AND SAFETY POLICIES, including sales talks & making tour reservations • Booking and planning of private & group tours as well as handling special requests • Coordinating and assisting in the dispatch of tours upon arrival in the ports of call • ‘Manager on Duty’ during port days, including assisting guests, emergency handling, creating the tour operator invoices for the day & corresponding with the crew and bridge • Assisting in making necessary changes for tours and informing guests Work in collaboration with our local tour operators in all ports of call (Australia, Alaska, Bahamas, St Thomas, St Maarten, Vancouver, Miami, Bora Bora, French Polynesia and many more) to provide guests satisfaction and great solutions to our guests complains. • Greeting and guiding guests from arrival to departure • Planning, organizing and finalizing reservations. • Tour & product sales as well as selling & handling of rental equipment • Office Management • Accompanying travel groups during different tours and ensuring quality control.

Guest services officer • Check-In & Check-Out of guests, Up-Selling • Making and entering different types of reservations (direct, OTA, walk-ins) • Taking calls and answering an array of questions regarding the cruise and its services • Customer Care and Complaint Handling • Coordination of various activities and procedures in the daily business Weekend & night shifts, preparation for the following day etc....

Keep the pool area vlean at all time. Make sure the policies for the kids are respected, work in close collaboration with the laundry master to provide towels on time for our Royal guests and communicate to them when to return them and what are the penalties if not returning. Provide customer satisfaction and logged all lost and found items.

Junior Account Manager Reservation, Distribution, Company Guide and Safety orientation Leader • Consulting and work closely with hotels that are part of the Region to ensure and inforce sales . Assisting the company in their day to day business over the phone answering questions regarding reservations, commission payments, etc. • Arranging transportations according allotments provided by hotels to our location. • Greeting and guiding guests from arrival to departure • Responsible for safety orientation before guests get into their speed boats. • A lot of times go out as the personal guide to the fun and historical stops made on the ride. • Assisting company in complaints and resolve issues that our clients have encountered during their tour.