 Provide effective and prompt IT software/hardware/ support to the end users.  Endeavour to meet Service Level Agreement targets for 1st line in situ ICT support.  Participate with teams to standardize network printers and desktop/laptop computers configuration in accordance with mission policies for IT security and network access.  Ensure applications are implemented according to UN-established standards for Information Technologies, Application Software and Network connectivity on LAN/ WANs.  Participate in Duty Rosters for limited ICT support after hours, during weekends and holidays.  Assist with other related duties as assigned by the Supervisor and/or CITS Seniors.  Assume role of Supervisor (Acting OIC) When CITS PAP supervisor on leave or out of duty etc.  Supporting, configuring Lotus notes, Outlook, and support UMOJA.  Installing Citrix for UMOJA platform, Using EIDMS, iNeed, Helpstar  Experience with Windows Servers / Active Directory / Exchange  Experience with corporate Telephony and/or VoIP systems  Knowledge of Desktop Management systems such as LANDesk or SCCM  Experience with corporate cellular phone provisioning and/or support  Windows 7 and 8 Operating system, Lotus Notes,  Train new users of the ICT knowledge.  Supervising staff and outline support.  Updated Microsoft Outlook Damo to Exchange

Liaise with Program Managers on the requirements for a position before short-listing candidates;  Access recruitment databases on regular basis to generate short-lists of candidates, record recruitment activities and generate reports;  Update, Maintaining HR related automated system and applications including automated databases (IMIS, FPMS, and Nucleus) containing Human Resources related statistics required by clients • Provide technical supervision for all radio operator personnel. • Give administrative guidance of radio operators in close collaboration with other units. • Ensure radio rooms are fully operational 24/7/365. • Ensure communication systems are monitored at all times (HF/VHF/Codan/Sat phone, cell/email/etc…) • Maintain Comms Operator Personnel Files. Prepare Comms Operator’s evaluation • Ensure contact lists are developed and kept up to date. • Prepare and maintain up to date all emergency numbers. • Assist in developing and update local SOPs. Participate in regional planning meetings. • Perform perpetual physical inventory of all Stores spare parts and supplies. • Maintain auditable log of items procured and issued to Comcenter. Conduct exit interview for separating staff members and assist them in completing relevant documents and process separation PA;  Providing general office support including drafting, editing, proofreading, and finalizing for signature/approval a variety of, correspondences, and other communications;  Setting-up and maintaining files/records (electronic and paper);  Provide written responses to queries concerning HR related matters and policies;  Mentor/capacity building national staff on all aspects of recruitment and HR administrative duties  Perform other duties related to Human Resources as required.

• Identify suitable storage facilities to receive and store all commodities and non-food items dispatch as per Donor and MSF regulations and directives. • Receive and record all commodities/items onto relevant tally cards and ledgers upon receipt. • Maintain adequate and complete records of warehousing procedures for review and audit by appropriate authorities and in compliance with Donor and MSF regulations and guidelines Prepare weekly reports, monthly statistics reports as well required ad hoc reports,

IT SERVICE SUPPORT: Supervises a team of service coordination staff; Receives and logs service requests in the automated request management system. • Manage tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Provide basic training to end-users on the use of standard systems and applications; Drafts end-user and/or technical documentation. • Detect problem patterns and recommends solutions; Keeps abreast of developments in technology both in the NGO and in the industry in general. • Provide training to junior technical staff; occasionally supervises a team of technical staff for special projects. • Address escalated problems and monitors to resolution; Detects problem patterns and recommends solutions; Performs other related duties as required.