• Assurer les relations et les communications directes avec le siège, les succursales. • Assurer les relations avec les fournisseurs et les propriétaires des locaux. • Représenter le département et assurer la circulation de l’information vers/de les autres départements également. • Superviser le personnel du département ( superviseur sécurité, officier approvisionnement, officier logistique et contrôle administratif). • S’assurer que les descriptions de poste sont à jour, bien rédigées, bien • Contribuer à la mise en place et le suivi des procédures pour la gestion administrative tout en assurant l’existence d’un système de contrôle interne fiable et le respect des réglementations et procédures de l’institution. • Assurer le maintien d’un bon système de classement du service administratif, contrats . • S’assurer que les systèmes et politiques établis soient respectés. • S’assurer que les tâches assignées ou les demandes formulées au département trouvent une réponse rapide et professionnelle comprises et suivies.

Responded quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required Followed up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities. Contracted bookings and raising invoices Co-ordinated all details for the client, including food and beverage, entertainment, themes etc Promotion of our facilities to new and existing clients through a pro-active approach Responded to and coordinated all internal meeting requests Assisted in implementing the sales strategy as set by the Sales manager, including strategies for encouraging repeat business and up-selling On occasion to duty manage events by providing guidance on responsible liquor sales, compliance of room set up with all health and safety guidelines, liaison with caterers and advice on policies and procedures, and finally to ensure security of the building/site at the end of an event. Recorded the progress of all enquiries and translate into a monthly report, including source of business trends, future predicted sales and other reports as directed by the sales manager Ensured an efficient tracking system of all event paper-work Up-kept of a client and agents database – updating where necessary to allow effective promotions Compilation of weekly overview sheets to all departments including communication and administration of ancillary services. Liaised at all times with all team members and work as a team to reach targets set by the Sales Manager Encouraged repeat business by networking with current clients and their colleagues Worked closely with all Caterers on the London Zoo list and to develop and maintain relations with specialist caterers Maintained and developed contact with professional bodies and potential clients through attendance at networking and promotional events Wore appropriate business dress at all times To constantly promoted the conservation message of the Society

Provided administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner Typed correspondence, reports and other documents Maintained office files Opened and distributed the mail Took minutes at meetings Distributed minutes Coordinated repairs to office equipment Provided support to Council to ensure that Council is provided with the resources to make effective decisions Maintained confidential records and files Maintained records of decisions Arranged for payment of honorariums Researched and assist with the preparation of motions, policies and procedures Reviewed and edit reports to the Board Prepared correspondence for Board members Prepared documents and reports on the computer Scheduled meetings Prepared agendas for meeting Prepared packages for meetings Attended meetings Recorded minutes and submit minutes for approval Managed new employees files Preparation of some modules for the training sessions Established regular and periodic inventory of hardware goods Logged and maintained reports of equipment and goods Developed techniques for establishing contracts or purchasing Scheduled employee development training

Used a range of office software, including email, spread sheets and databases; Managed filing systems; Developed and implementing new administrative systems, such as record management; Recorded office expenditure and managing the budget (purchasing, logistics and stocks
, inventory) Organized the office layout and maintaining supplies of stationery and equipment; Maintained the condition of the office and arranging for necessary repairs; Organized and chairing meetings with your staff Oversaw the recruitment of new staff, sometimes including training and induction; Ensured adequate staff levels to cover for absences and peaks in workload; Delegated work to staff and managing their workload and output; Promoted staff development and training; Wrote reports for senior management and delivering presentations; Arranged regular testing for electrical equipment and safety devices; Attended conferences and training. Responsible all accounts payable, payroll and overall the administration Accounting (account receivable, checks, wire transfer, leaves and annual vacation)

Assigned employees to specific duties. Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Directed and supervised employees engaged in sales, inventory taking, reconciled cash receipts. Instructed staff on how to handle difficult and complicated sales. Performed work activities of subordinates, such as cleaning and organized shelves and displays. Enforced safety, health, and security rules. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Planned and prepared work schedules and kept records of employees' work schedules and time cards. Established and implemented policies, goals, objectives, and procedures for their department. Inventory stock and reordered when inventory drops to a specified level. Authorized payments and merchandise returns. Examine products purchased for resale or received for storage to assess the condition of each product or item. Kept records of purchases and requisitions. Formulated pricing policies for merchandise, according to profitability requirements. Established credit policies and operating procedures. Managed orders from all the units such as Clinic Office, Drugstore, Laboratory and Administration Office Managed acquisitions and providing according to orders from the units

Sales and “bottom-line” profits of the store. Evaluated and counsel store employees. Scheduled, organized and directed assignments. Maintained, encouraged and possessed “ownership mentality”. Developed and implemented employee performance evaluations and improvement plans. Effectively manage employee turnover. Provided a positive working environment and handled employee issues appropriately and in a timely manner. Resolved customer problems or complaints by determining optimal solutions. Ensured interior and exterior of store is maintained to company standards. Utilized labor management tools, including effective scheduling, to maximize productivity, profitability and margins. Provided exceptional customer service and ensured the employees also provide the same level of service. Communicated, executed, and managed marketing and merchandising programs. Conducted regular store meetings. Ensured employee awareness of safety and emergency procedures. Maintain adequate store supplies. Managed store revenue, including cash handling, Executed and monitor loss prevention and shrink programs. Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc. Ensured all orders are properly documented and released for pick-up. Responsible for preparation of work schedules.

Managed customers’ key service for all the products of the company by taking care of orders, deliveries, and recoveries. Submitting reports of sales and customer files’ evolution. Working on marketing program Assisted clients to find the goods and products they are looking for. Responsible for processing cash payments. Reported discrepancies and problems to the supervisor. Balanced cash registers with receipts. Dealing with customer refunds. Responsible dealing with customer complaints. Worked within established guidelines, particularly with brands. Kept up to date with special promotions