 Broadcast the ICRC Rules and Guidance related to ICT.  Organize ICT training sessions for the users of the delegation depending on the needs.  Configure and maintain the Panasonic PBX system and BGAN.  Manage and maintain Windows server Hyper-V 2008 and all the network infrastructure.  Provide desktop support for Windows 8.1, Lotus Note, Office 2013, in-house applications  Run (administratively, human resources) the ICT department as the head of the section  Manage inventory of IT equipment and ensure their maintenance and availability  Evaluate the five radio operators and make sure all radio channels work properly

 Maintains all intranet infrastructure and ensure they meet the embassy standards.  Configure network equipment to conform to international requirements of Department of State configuration standards and ensures systems integrity and security.  Installs, operates, modifies and maintains all networking and terminal equipment.  Provides frequent functional systems analysis for system performance, establishes methods and procedures for disaster recovery and network restoration and makes recommendations for improvements.  Responds to work orders requesting service and assistance on desktop applications, printing and hardware failures.  Provides assistance to the ISO on the installation of corporate programs and applications.

 Support Inforumsol consultant from Guatemala in the implementation process of SAP Business One 8.0 in OFFICE STAR S.A. and SKANDRA S.A: SQL server installation, windows server installation, configurations of Print Layout Design for SAP, install workstations, troubleshoot all system issues, connect and set up server hardware.  Increase file server performance by creating share drive with security permissions and maintain switches and internet connections.  Administration : network infrastructure and database: manage 4 servers with windows server SBS 2011- manage (maintenance, backup) the SQL server 2008 database  Created and maintain the domain controller (active directory, group policy object…)

 Execute mobile marketing campaign set-up, programming, monitoring and reporting.  Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentations.  Merging the Tcash and the Tchocho mobile money system  Implement technologies to ensure good Tcash customers transition to Tchotcho mobile  Present weekly KPIs and new USSD code after migration of platform  Handling and troubleshooting the Tcash platform and recommend new features  Provide support to Tcash agents and customers regading the platform

As the team leader of my group, my responsibilities were to audit Haitian mobile operators regarding Haiti’s Mobile Money championship: verify agent’s location via GPS coordinates, double check registered customer and number of transactions provided by the operators...