Mission : évaluer la vulnérabilité des systèmes d'informations de la Banque et de mettre en place des Solutions pour protéger les applications, les données et les infrastructures. Activités De Sécurité Réaliser : • Études et définition de la politique de sécurité o Faire évoluer les mesures et les normes de sécurité en cohérence avec l’évolution du secteur bancaire et son exposition aux risques informatiques ou tout autre risque en général. o Analyser les dysfonctionnements, les marges d’amélioration des systèmes de sécurité. o Choisir les dispositifs techniques les plus appropriés aux besoins de l’entreprise (pare-feu, programmes de sauvegarde et de restauration, cryptographie, authentification, monitoring…). o Réaliser des audits du système de sécurité, le plus souvent avec l’aide de prestataires. • Mise en œuvre et suivi du dispositif de sécurité o Mettre en place les normes de sécurité, notamment celles liées aux conditions d’accès. o Mettre en place les méthodes et outils de sécurité adaptés et accompagner leur implémentation. o Superviser les programmes de sauvegarde et tester la restauration. o Élaborer et suivre des tableaux de bord des incidents de sécurité. o Détecter les cas d’intrusion ou de contamination des systèmes, en analyser les causes et consolider les mesures de sécurité. o Tester régulièrement le bon fonctionnement des mesures de sécurité mises en place pour en détecter les faiblesses et les carences tant au niveau des systèmes d’information et au niveau des utilisateurs. o Superviser la bonne gestion des droits d’accès, pour les machines d’une part, et pour les utilisateurs d’autre part, dans le respect des règles de sécurité mis en place. o S'assurer que les plans de contingence et de continuité des activités sont en place et testés. • Conduite de la politique sécurité o Identifier et évaluer avec l’équipe de la Direction les informations sensibles et les risques informatiques liés à chacun. o Évaluer les risques et les impacts techniques des solutions retenues sur le système actuel. o Définir la politique en matière de sécurité informatique et proposer les mesures à prendre.

IT- Engineer Management of the lottery system servers (Backemd): Support for server performance and different operating systems, administered the different application servers of the Lottery Server and database management: ensure the optimal operation database services, optimal disk space, and adequate updates, schedule the daily backup of databases. Periodic Maintenance and Servers and Databases for Integrity information’s. Team Leader POS Section o Manage a team of five technicians who work in the repair (hardware) and the maintenance of the POS (software, firmware) Program the POS for the various centers. Plan the distribution of POS in the different service areas. o POS stock management. Create a sustainable team environment with a culture of open communication. Clearly define the objectives of the team. Supervise the daily operation of technicians in the repair and delivery of POS. Monitor team performance and report on work done. Motivate the team members. Plan necessary training for the team's needs. Encourage creativity and risk taking. Platform Management Call center and Helpdesk support o Lead a team on the following tasks: Serve as the first point of contact for customers seeking technical assistance over the phone or email  Perform remote troubleshooting through diagnostic techniques and pertinent questions  Determine the best solution based on the issue and details provided by customers  Walk the customer through the problem-solving process  Direct unresolved issues to the next level of support personnel  Provide accurate information on IT products or services  Record events and problems and their resolution in logs  Follow-up and update customer status and information  Pass on any feedback or suggestions by customers to the appropriate internal team  Identify and suggest possible improvements on procedures Managing the help desk team and evaluate performance o Ensuring customer service is timely and accurate on a daily basis o Recruiting, training and supporting help desk representatives and technicians. Technical part: o Restructuring and maintenance of the system o Technical support to service agents o Service Provider Liaison Officer. (SIP/Digicel) o Configuring new workstation for agents via the CRM application o CRM database management o Implementation and manage of a ticket system over ManageEngine  Creating ticket issue for new requester (phone call or email)  User issue tracking  Follow the ticket while all the process  Updating the ticket status  Ensures the ticket is closed once the job has been done

1. Software Maintenance: assurer un suivi méticuleux des logiciels en ce qui attrait à leur actualisation leur fonctionnement et le paiement des licences. 2. Server and database management: ensuring the optimal operation of database servers, optimal disk space, adequate updates, scheduling the daily backup of databases, performing periodic maintenance and servers and databases for the integrity of the information. 3. Report creation: automate user reports to facilitate their tasks. Produce periodic reports to the management concerning the operation of the system. 4. Maintenance the system monitoring: make sure all cameras work, repair or replace when necessary. Investigate and analyze new solutions. Program the periodic cleaning of the domes as well of the disk space of the server. Service provider monitoring: call suppliers for problems when necessary, ensure that the service provided is in the standards, track payments to ensure no break in service. 6. Maintenance of the satellite television system: call or write the provider in case of any problem, ensure that the service provided is in the standards, track payments to ensure continuity of service. 7. Maintenance of the internal communication system (Intercom: IP PABX ALCATEL): ensure the proper functioning of the network adds, change or eliminate user posts when necessary on the system. Control user access for outgoing calls. Ensure the recharge of telephone lines. Follow up with the supplier for all necessities. 8. Maintenance of the local network and computers: ensure the proper functioning of the network (traffic monitoring, access control of users, etc.) creation of user account, access group, creation of Exchange account for internal mail and other. Program software and physical maintenance of computers, create automatic programming for operating system maintenance, etc.

Assists in unit testing to verify the system functions satisfy business requirements  Participates in the review of technical designs  Prepares project plans that outline expected tasks and activities  Evaluates software vendors and solutions  Develops network operations budget and ensures operations meet  Approved budget levels  Management of servers and databases to ensure optimal operation of servers low data areas best discs, appropriate updates, schedule daily backup databases, and planned maintenance of servers and databases data

Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.  Maintain, monitor, analyze system components and make recommendations regarding computer system performance  Monitor servers and disk utilization.  Design, implement, and maintain highly available solutions for the company.  Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company and IT goals.  Hardware Installation and Maintenance:  Provide technical support for production services including problem isolation and resolution in a timely manner.  Maximize system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive server monitoring.  Network backup Software, system backup, DB back up, application back up and full recover when needed  Perform systems installs, configurations, file systems maintenance, system recovery and others hardware and maintenance needs.  Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.

Work in perfect collaboration with the IT Manager  Take charge of the various problems of the various sites production  Provide computer supervision of all sites (Cap-Haitien, Carrefour,Sarth) and the headquarter  Maintain in good working condition all the computer equipment of all the sites  Provide technical assistance to users of CEMEX Haiti as needed to optimize the use of information system applications;  Ensuring the interconnection of local and international sites  Mail application management over lotus note system  Design, setup and configuration of the network  Management of servers: files, data, DHCP.DNS, RIS and Active Directory.  Control access to the file server and printers;  Develop internal security procedures  System sale access control (Momty01 et Momty02)  Contrôler l’accès à l’application Momty01 & Momty02  Different routers monitoring and interruption, detection  Prepare daily reports

 Set up the Prophalab Domain infrastructure on Windows server 2003.  Maintenance and update of the website (www.Prophalab.com)  Provide IT supervision of PROPHALAB and all agencies  Maintain in good working order all office computer equipment;  Provide technical assistance to PROPHALAB users as needed to optimize the use of information system applications;  Ensure the creation and implementation of databases under various software for the office.  Management of emails of authorized users;  Design, setup and configuration of the network  Management of servers: files, data, DHCP.DNS, RIS and Active Directory.  Control access to the file server and printers;  Install, configure and manage FTP (file transfer protocol)  Maintenance, repair and computer configuration  Develop applications as needed by management.

Responsible for the conduct and monitoring of computer equipment, for the purpose of implementing computer processing in accordance with the provisions and procedures adopted within Promobank.  Responsible for providing assistance to various users, with a view to optimizing the use of information system applications.  Network Manager Assistant  Provide user support  Control access to the data center. o Mail server (Exchange server) o File server  Implémenter les procédures de sauvegardes sur l’AS/400  Implement backup procedures on the AS / 400  PC repair and configuration