Trained and supervised the Front desk staff and new employees Provided excellent customer service to all incoming guests Delegated various essentials tasks to the front desk staff daily operations of a hotel's front desk Covered for front desk agent,night auditor,housekeeping when Hotel is short of staff

Received incoming calls ,reservations over the phone or through emails Helped guests find the right accommodations to fit their needs, suggesting different packages or amenities Received credit card information over the phone and may begin the billing process due to Hotel policies. Reminded client of their upcoming reservations or inform them about any changes on their reservations Covered for front desk agent shift when short of staff

Recevoir les appels,planifier Les rendez-vouz,supervisez la caisse Prend en charge l'entreprise quand les patrons sont absents

Resourdre le probleme et informed le client Coordonne et surpervise Les taches suplementaires. Entrainer le nouvelle equipe