• Responsible for the integrity of the collection, processing, posting and maintenance of all grade files, grades for 2500 students, transcripts, academic honors and prizes, monitors and enforces the grade curves with faculty members; creates various grade surveys and attrition reports requested by the Registrar and Dean. • Works with 350 tenured and adjunct faculty to gather approximately 20,000 grades each year. • Supervises the Veterans Affairs Benefits program for 60-plus students receiving over $1.2 million per academic year. Certifies active-duty, retired military, spouses, and dependents each year, provides expertise on VA benefits and Veterans issues to Law Center decision makers with regards to the strategic plan, and trains colleagues about Veterans’ matters. • Manages all aspect of the exam review process and supervises temporary staff during exam periods. • Creates courses and enroll students in the appropriate sections; ensuring that credit hours and billing hours are correctly allocated. • Determines the annual academic honors cutoffs for students in the top five percentile of each section and prepares congratulatory letters for the Dean's signature.

• Served as a liaison between the Department of Education, private lenders, and students in order to facilitate the financial aid administration process. • Managed and awarded federal funding provided by the Department of Education to students studying abroad. • Supervised the student awarding and processing including the verification of student information and the determination of student financial eligibility. • Worked closely with the Associate Director of financial aid to create a professionally run unit with appropriate audits, closely coordinated communication, and excellent customer service. • Worked in conjunction with the Georgetown Scholarship Program to support minority students. • Managed a team of five counselors in order to deliver and interpret financial aid policies. • Monitored scholarship accounts and accurately disbursed tuition payments to student accounts.

• Counseled and advised students and parents concerning financial aid eligibility, application procedures, tax returns verification, aid programs, costs, indebtedness, money and management and financial planning; individualized information to the particular needs and situation of the student. • Interfaced with students and lenders, employers, donors, and staff to resolve issues. • Managed successfully the University’s Financial Aid Audit and Compliance team of five people for the 2011-2012 academic year, resulting in minimal financial aid findings, and provided corrective action plans. • Provided support to the Office of Billing and Payment in order to accurately post funding to accounts.