 Handling inbound collections calls on accounts that are 26-74 days past due in order to manage delinquency and ensure the section meets the service level objectives.  Work with past due customers to efficiently resolve delinquent accounts and make payment arrangements that will bring account current.  Clearly and appropriately documents all conversations, either written or verbal using the collections system.  Make sound business decisions on accounts that may require special attention.  Process payments through the collections system in order to reduce delinquency.  Follow-up with customers as needed by preparing and sending documents within Corporate Guidelines.  Adhere to all FDCPA and internal procedures regarding collecting on accounts.  Act as a mentor to inbound call temporary associates and offer guidance based on the situation.

 Interview potential prospects to gather information to emphasize data analyses.  Record all telephone calls and visits on appropriate spreadsheet applications with the use of the company database to support relevant company information.  Secure deposit and ledger on office database system to support the company’s mission regarding Fair Housing regulations and policies.  Conduct analytic research based on credit check, rental history and income verification to aid in the process of approving potential client’s rental applications.  Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.  Ensure apartment is ready for resident to move-in on agreed date.  Monitor advertising effectiveness. Gather information about market competition in the area and file.  Complete maintenance Service Request on a timely manner and inform the maintenance team.  Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.  Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

 Printed out stations time schedules and given shows for the current and coming weeks.  Booked orders for multiple agencies that require air time in Canadian TV stations.  Printed out contracts for each station booking that has been approved by CTV.  Sent post logs and contracts to various agencies on a weekly basis.  Obtained time placements for spots that were pre-empted from the logs according to their flight dates, ratings and dollar amounts.  Revised orders and canceled spots that were previously booked per clients’ request.  Prepared discrepancies for clients when needed.