I am a competent professional motivated to achieve the best possible results in the businesses I am developing. I have extensive experience in customer service, web development and business management. I've been working for nearly six years, developing my skills in customer service, technical support management and the development of innovative online platforms. I'm fluent in English, French and Haitian Creole, and support my customers in over 200 languages.

Here's my Main responsibilities in the AccessHaiti and Digicel departments.

- Advise customers on the company's products and promotions via Live Chats, tickets and phone calls ;
- Provide level 1 technical support (solve problems related to AccessHaiti's Internet connection, messaging service, etc.) as well as Digicel for phone packages via phone calls.
- handle customer feedback;
- cooperate with billing, legal, abuse and other departments;
- pass on problems to management for appropriate action.

Founder of MailRod.com.
- I conceptualized and developed MailRod.com, managing all aspects of the business:
a) Creation of the platform using PHP, JSON (Data Validation & Structuring), JavaScript, HTML and CSS.
b) Copywriting and optimization of site content to drive organic SEO traffic.
- Translation of the site into over 200 languages, to ensure worldwide accessibility.
- Managed customer service operations, responding to customer queries and problems, and providing technical support in several languages.
- I also implemented successful marketing strategies that attracted thousands of visitors to the platform.

Founder of TranslaDocs.com.
- I created TranslaDocs.com from scratch, designing a user-friendly website and writing all the content.
- I developed greater visibility by translating the platform into over 30 languages and increasing traffic volume through effective SEO strategies.
- I provided comprehensive customer support to guide users through the document translation process and resolved technical issues on the site.
- I surpassed the 100,000 visitors per month.

Core Skills.
- Web development: I have a good command(PHP, JSON, MySQL, HTML, CSS and JavaScript) and skills in creating responsive and attractive websites.
- Customer service excellence: I'm dedicated to customer satisfaction and rapid resolution of technical issues.
- Marketing expertise: I'm experienced in SEO and network marketing, and in devising strategies that deliver positive, visible results.
- Business leadership: I'm used to managing projects, coordinating teams and developing business operations very effectively.