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M. E.

Marketing

Port-Au-Prince 0 an d’expérience Jeune talent

À propos

Brand Manager and Community Manager passionate about creating impactful brands and managing thriving online communities. With a strong background in branding, digital marketing, and creating compelling content, I bring a unique blend of creativity and strategic thinking to elevate brands to new heights. Additionally, I am an IT expert with in-depth experience in developing and solving technical problems, allowing me to integrate the power of technology seamlessly. In addition to my professional background, I hold a diploma in customer service from Alison Online Learning, underscoring my commitment to providing excellent customer experiences. With over two years of hands-on experience in customer service, gained through my tenure at Digicel, I have honed my skills in addressing customer needs and ensuring satisfaction. This experience has further enriched my ability to understand and connect with diverse audiences. I am passionate about leveraging my multifaceted skill set to drive meaningful brand experiences, foster community engagement, and deliver exceptional customer service.

Expériences professionnelles

Date non renseignée — Présent

Digital Agent / Customer Care Support Officer

Unigestion Holding S.A./Digicel · Privé

In this role, I focus on delivering thorough customer support to clients in Jamaica via email and social media, addressing inquiries and concerns promptly and effectively. I transitioned to the role of a Digital Agent for Digicel +,focusing on delivering optimal assistance to customers in the St-Lucia & Hubbs region.

Compétences

Base de Données
SQL
Bureautique
Excel
Programmation
Python
Sécurité Informatique
Cryptographie
Systèmes d'Exploitation
Linux Administration

Formation académique

2020

Certificat — Marketing

Google Ateliers Numeriques

-0001

Diplôme — Marketing

2021

Bac II

Langues

Créole d’Haïti Langue maternelle
Anglais Avancé
Français Avancé