Under the general supervision of the FAO Representative and the direct supervision of the National Administrative Officer, the incumbent shall be responsible for the smooth operation of all Information and Communication Technology (ICT), Information Resource, and Registry and archive functions. Specifically:

Information & Communications Technology:
• Under the technical guidance of CIO Division, act as first point of support in ICT matters, functioning as Office Technology Coordinator (OTC) by logging and monitoring requests, responding to ad-hoc queries, retrieving data, and resolving basic problems
• Liaise with external technical support providers, following up on user problems until resolution is achieved
• Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by CIO
• Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring CIO clearance for non-standard items
• Monitor the Representation’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required
• Maintain an inventory of computers, peripherals, software and MISTS equipment; Monitor the Representation’s Minimum Security Telecommunications Standards and MISTS equipment; ensure its appropriate maintenance, secure handling and storage, and track loaned equipment

Information Resources:
• Under the technical guidance of OEK, ensure visitors and staff have access to the Corporate Document Repository, providing assistance as needed
• Receive and maintain physical and electronic publications, periodicals, and reference documents
• Circulate FAO publications to relevant Government and other recipients
• Ensure appropriate FAO publications and documents are uploaded in FAO Open Archive
• Maintain the FAO country office internet page using the tools provided in COIN.

Registry:
• Under the technical guidance of CSAI, maintain office and registry files duly updated, and transfer non-current electronic and physical files to the archives
• Register and classify electronic and physical incoming and outgoing documents and publications by subject, scanning as necessary, with a view to efficient handling of all documents
• Maintain postage register of all out-going mail and prepare monthly detailed statements of expenditure
• Ensure the regular preparation of pouch and dispatch of documents to all destinations.

Perform any related duties as required

-Secondary school education, supplemented with training in ICT.
-Three years of progressively responsible experience in user support for Microsoft Windows and Office software and in Registry and Information Resource management.
-Working knowledge of English, French or Spanish

Knowledge of library and registry systems. Experience with computer hardware repair and software configuration. Familiarity with hypertext mark-up language (HTML) and the principles of Internet web design and maintenance. Experience with Windows Server and MS Exchange. Equipment procurement, and other related administrative functions.
Tact, courtesy and ability to establish and maintain effective working relations with people of different national and cultural backgrounds.

Interested Candidates should submit their CV, copy of certificate/diploma and a cover letter to FAO-HT@fao.org or to:
Représentation de la FAO en Haiti
16, Angle rues Debussy et Armand Holly
Port-au-Prince

Seuls les candidats qualifiés seront appelés pour un entretien.

2011-03-24