In response to the major humanitarian crisis caused by an earthquake in Haiti, IOM is mobilizing staff, including health professionals, to assist the people and authorities of affected areas for the Health Referral, Transport and Assisted Discharge of Earthquake Affected Patients Project.

Position Title: Hotline Operator (4 Positions)
Location: Port au Prince - Haiti
Position: Consultancy
Duration: 4 Months, 2 weeks probation, possibility of extension

Requirements:

• Secondary school education or equivalent commercial school.
• Previous experience in hotline, client service or public relations is an advantage. Knowledge and understanding of computerized information systems, in particular Microsoft Word and Excel.
• Excellent oral and written communication skills. Demonstrated ability in dealing with people of various backgrounds, ages, etc; respect for diversity.
• Capacity to work independently and under time constraints. Ability to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.
• Excellent knowledge of English French and Creole is required. Advanced knowledge of Spanish is an added value.

• Secondary school education or equivalent commercial school.
• Previous experience in hotline, client service or public relations is an advantage. Knowledge and understanding of computerized information systems, in particular Microsoft Word and Excel.
• Excellent oral and written communication skills. Demonstrated ability in dealing with people of various backgrounds, ages, etc; respect for diversity.
• Capacity to work independently and under time constraints. Ability to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.
• Excellent knowledge of English French and Creole is required. Advanced knowledge of Spanish is an added value.

2010-03-07