Primary Function:


The Health Systems Manager will provide leadership and direction for comprehensive integration of clinical services, fiscal management and strategic vision for cost-effective, sustainable quality care and treatment within local health institutions. She/he will provide technical support and leadership in programmatic management and implementation with emphasis on strategic objectives, program quality, cost efficiency and capacity building towards sustainability. Responsibilities include: timely collection and analysis of demographic and financial information to implement and monitor fiscal systems related to delivery of patient care; assistance in developing institutional budgets for operating and capital expenditures; working with key hospital staff to provide direction, organization and financial profitability to the institution; developing administrative/financial management trainings; assist in the development of institutional procedure manuals and guidelines for improved systems managements at the partner level; review and improve systems to track overall institutional performance in service delivery, cost recovery and patient satisfaction; assist in the enactment of development of faith-based community-based network for sustainable local management of resources for HIV-AIDS programming and community-based leadership.


Operational Contacts: CRS Program staff and Administration, partner networks, donors and other by stakeholders, USG Team (CDC-USAID), Ministry of Health, The Haitian Catholic Church, Diocesan Caritas Offices

Responsibilities:

Program Management
1. Support strategic planning development and implementation with local health institutions focused on realistic goals, timeframe and effective planning for the service delivery, capital management, space and infrastructure challenges, financial diversification, balanced resource distribution and utilization, grants and contracts administration, etc.


2. Provide guidance in coordination, integration, and management of institutional resources and processes to establish performance standards, quality control and program evaluation.

3. Provide onsite mentoring in preparation and development of institutional operational and capital budgets with solid fiscal, operational and strategic basis.

4. Assist in reinforcement of administrative management structures tracking workload, staff productivity, client access, performance measures and other quality indicators.

5. Design methods to systematically measure, evaluate, and improve clinical processes and outcomes, business results, reconciliation of patient and other stakeholder needs/expectations, internal and external customer satisfaction, and supplier effectiveness

6. Reviews, analyzes and summarizes financial, statistical and program data reports and patterns to identify opportunities for improvement and/or expansion.

7. Provide technical assistance to local partner networks in building a high quality, service-oriented team of personnel through recruitment, skill-based training, performance monitoring, continuous improvement and succession.

8. Organize leadership management trainings for key partner staff emphasizing integration of institutional services and supportive administrative and financial structures.

9. Actively coalesce local partner networks into a strong faith-based leadership network to effectively advocate, manage and distribute resources for HIV-AIDS service programming.

10. Participates in Quality Assurance/Utilization Reviews by conducting quarterly review meetings sharing performance feedback with local partner networks.

11. Assist in identification and response to fundraising opportunities through proposal writing, compiling grant applications, organizing site visits and participation in meetings with prospective funders and other committees as necessary.

12. Contributes best practices in communications process and tools within complex health institutions that are flexible, adaptable and interactive in solidifying institutional integration of services, compliance mechanisms and education/training needs.

13. Ensure complete and accurate diagnostic and procedural coded data to support performance management, outcomes and statistical analysis, financial and strategic planning, reimbursement and quality of care.

14. Actively participate in program meetings as appropriate to effectively plan and collectively coordinate the financial and programmatic activities in conjunction with partner capacity building initiatives.

15. Participate in planning and implementation of institutional capacity assessment and periodic review of potential new partner organizations.


Fiscal/Budget Management
1. Lead the development process in guiding local partner networks in registration, data collection and patient account coding systems to set up for cost centers, successful reimbursement and revenue growth.

2. Contributes to development and monitoring of program budgets, tracking of program expenditures and review of both narrative and financial reports on program.

3. Review and analyze program budgets in alignment to justification narratives, annual workplans and past performance patterns.

4. Assist in the development and implementation of compliance programs, policies and procedures.

5. Conduct accurate full-cost information on resources consumed by patients for partner organizations and advise accordingly of cost control efforts that will enable the restructuring of clinical departments.

6. Ensures compliance with donor billing and clinical documentation regulatory requirements.

7. Ensure system integration to matching capacity and demand for services across suppliers

8. Assists in strategic planning informed by the needs of the population.


Representation
1. In collaboration with program leadership, engage in representation to USG (US Government), Ministry of Health, HIV/AIDS and community health partners and other PEPFAR Haiti networks.

2. Develop hospital and community partnerships to successfully facilitate collaboration, new patient referrals and access to community-based services for PLWHIV.


Supervision
1. Supervise one or more program staff, overseeing his/her annual performance plan and quarterly/monthly work plan; providing ongoing guidance and management support; conducting annual evaluations, and ensuring that s/he receives appropriate training in development of management approaches in compliance with institutional principles.

QUALIFICATIONS :

• Master of Business Administration (MBA) and/or Master in Health Services/Hospital Administration (MHA). MPH and licensed clinical degree a plus.
• Significant experience (5-10 years) in operating health care facility with clinical management and coordination, supervisory and administrative duties.
• Experience in application of business principles to clinical practice.
• Ability to translate strategic vision and goals into specific projects.
• Experience in development of institutional management and data collection systems to define cost centers, ensure successful reimbursement and stimulate revenue growth.
• Previous experience with Ryan White Care program, Federally Qualified Health Center or PEPFAR program a plus
• Strong fiscal, administrative and contract management experience including the review, analysis and approval of workplans, budgets, and budget justifications.
• Knowledge of registration processes (HIM systems preferred) and healthcare collections laws/regulations.
• Experience with Electronic Health Record (HER) Systems preferred.
• Evaluation and data collection skills, including experience designing and conducting needs assessments and managing key informant interviews and focus groups.
• Excellent communication and writing skills in French and English; Haitian Creole a plus.
• Excellent skills in assessment, analysis and information synthesis to effectively produce written summary narrative reports.
• Computer literate in Microsoft Word, Excel and PowerPoint.
• Experience with major financial management software, e.g., Quickbooks, ACCPAC, Sun Systems, etc.
• Flexibility and capacity to work under pressure in fast-paced, security-challenged environment.
• Demonstrated self-motivated and leadership skills.
• Willingness and ability to travel extensively in Haiti (up to 60%) of the time.

Interested candidates should send their curriculum vitae with a cover letter, and copy of certificates in a sealed envelope with the mention of AR-HSM-1008 to the Human Resources Department, before November 19, 2008

2008-11-19