I. About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
About LACRO: The Latin American and Caribbean Regional Office (LACRO) is located in Guatemala City, Guatemala. The region is made up of five country programs (CPs) in Haiti, Guatemala, El Salvador, Honduras and Nicaragua and has one program office in Mexico. In addition, LACRO manages three regional platforms called EMPOWER, Peacebuilding, and Water Smart Agriculture (WSA). The main areas of technical expertise for the region include Agriculture, Emergency Response, Peacebuilding, Education and Youth Development.

II. Role and Responsibilities:
You will provide technical advice, guidance, and support to a wide range of operational design and implementation issues with a focus on the following areas:

Insight Job Responsibilities:
• In coordination with GSCM and the RFO, manage the improvement processes for the Oracle Insight Supply Chain and Finance modules to make sure that all staff can deliver on technical, functional, and training deadlines, and that all roll-out activities are well coordinated.
• Organize onsite and remote trainings or refreshers for the field staff as needed for both Finance and GSCM in coordination with the RFO.
• Develop a super users’ strategy to ensure that all Country Programs are sufficiently supported for the correct usage of the system.
• Develop and maintain a strong working relationship with application end-users and management to continuously improve their user experience.
• Provide ongoing support for the technical aspects of Insight related to Supply Chain and Finance/ in coordination with the RFO including incident resolution.
Supply Chain Responsibilities:
• Represent LACRO in the different Global Supply Chain meetings including teams from STAR, S&P, Fleet, etc.
• Lead the Community of Practice meetings to share experiences, best practices and foster regional collaboration between supply chain teams.
• Coordinate any support requirements from the countries with the different Global Supply Chain teams and follow up until a solution is available.
• Coordinate and ensure compliance with the different Supply Chain policies and requirements for the country programs in the region.
Regional Information Management Job Responsibilities:
• Serve as a liaison between the region and GKIM teams to ensure the correct and on-time implementation of the agency's technological standards, follow the appropriate processes, coordinate support and follow-up of the global teams for the needs of the region, attend the different global ICT/ICT4D meetings to represent the region as the RIM.
• Provide strategic guidance, planning (including budgets), oversight, and advice to ensure the regional ICT portfolio and regional and CP ICT system operations and service delivery are aligned with CRS’ global ICT strategy and objectives, meet local operational and programmatic needs, and follow global CRS ICT standards.
• Partner with program leaders and Global Knowledge Information Management (GKIM) to provide leadership for the alignment, integration, maintenance, and support of ICT4D solutions in program implementation. Enhance staff understanding of the use and benefits to improve program effectiveness.
• Ensure ICT staff actively engage in knowledge capture and exchange and have the skills and capacity to support CRS programs and ICT4D solutions, leverage global ICT policies, procedures, standards, tools and best practices, and provide efficient and quality service to end users.
• Lead internal knowledge exchange and experience sharing through ICT/ICT4D to stay abreast of technology advances and trends; exchange knowledge to contribute to setting global ICT objectives, policies and standards; and build the agency capacity in the ICT/ICT4D area.
• Provide support in coordination with the ICT officers in the region to any applications developed to support different processes in the countries through Powerautomate, Powerapps, Sharepoint or any other available tools from the agency.

III. Background, Experience & Requirements:
Education and Experience
• Master’s degree in supply chain management, Information Systems, Business Administration, or International Development required.
• Minimum of five years relevant international working experience in an advisory or management role with progressive responsibilities, ideally with an international NGO, with a minimum of 5 years implementing and/or supporting Finance and Supply Chain ERP applications, preferably Oracle. 5+ years managing a systems process change.
• Experience with Finance and Supply Chain business processes within Non- Governmental Organizations preferred.
• Experience in mentoring, coaching, facilitation, and training applying adult learning principles and practices.
• Previous experience providing technical assistance.
• Demonstrated application of technical principles and concepts in Supply chain, ICT, Finance. General knowledge of other related disciplines to ensure a proper cross-sectoral approach.
• Strong experience in the CRS Supply Chain Insight Modules is preferred.
• Working knowledge of SharePoint.
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management systems, and knowledge-sharing networks.

Knowledge, Skills, and Abilities
• Excellent relationship management skills with the ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving, and systems thinking skills with the capacity to see the big picture and the ability to make sound judgments.
• Strong written and oral communication skills
• Strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful, and results-oriented

Required Languages: Proficiency in both English and Spanish is required. Knowledge of French is desirable.

Travel Required: 50% of travel to the countries in the region.

IV. Key Working Relationships:
Supervisory Responsibilities: LACRO Operations Officer, Platform/BD/Regional
Internal: LACRO Country Program supply chain managers, finance managers, and ICT managers/officers. HQ Supply chain management teams, Insight implementation teams, GKIM teams
External: Service providers related to any of the areas under the scope of the position, LACRO implementing partners.

V. Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Interested candidates should submit a resume along with a cover letter, diplomas, and certificates.

The application process involves the following steps:
o Fill out the form from the link provided:
o Send your application to the email address found in the form;
Any application that does not follow the above instructions will be rejected.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:? This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Interested applicants: Send your updated resume to CRS HN Human Resources at the following address: lacro_recruitment@crs.org with the name of the vacancy “Regional Operations Advisor” in the subject line no later than January 19th, 2024. NOTE: ONLY FINALISTS WILL BE CONTACTED.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer

2024-01-22