About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:
You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality service to address HR programs, services and operations needs in areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, staff care, and employee administration for the projects/programs under your assigned scope.
Fueled by shared goals and helping to support others to achieve both individual and shared success, the HR Officer is a flexible team player with a high level of professionalism, flexibility, empathy, transparency, accountability, and thoughtfulness.

Roles and Key Responsibilities:
• Provide support to the HR Manager in his/her responsibilities regarding the overall management of HR programs and services in the assigned projects or programs.
• Coordinate and support all HR processes, activities, and service delivery, to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
• Assist the HRM in providing excellent customer service via email, phone or in person, and answer questions from employees regarding human resources issues, policies, and procedures.
• Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners.
• Lead the complete recruitment process for the Projects/programs under your scope. This includes posting and managing job descriptions, researching relevant job boards, screening resumes, liaising with candidates, and arranging phone screens and interviews, corresponding with hiring managers and providing support and guidance to managers throughout the hiring process.
• Facilitating employment verification and background check screenings for applicable candidates; preparing salary offers, and managing the employment process including collecting required documentation, preparing internal CRS documentation for candidates (insurance, contracts, policies etc.)
• In collaboration with the HR team, coordinate all the activities related to staff development and training including orientation and onboarding for new employees.
• In coordination with the HR Manager, support the Off- Boarding process for all staff (in your scope) who are exiting the organization including conducting exit interviews and coordinating the process for termination of benefits with the HR Compensation and benefits officer ensuring a successful termination following local laws.
• In coordination with the HR Manager ensure that the staff under your projects/programs comply timely with all the required HR processes such as Performance reviews, Goal setting, performance planning, on-line and on-site training, etc.
• Serve as the payroll administrator back up in HCM/INSIGHT, partnering with finance on payroll for permanent staff and interns, and ensuring all record keeping is up to date and compliant; creating new systems that help to track record keeping.
• Support other HR areas as required.
• Other administrative duties as assigned.

Basic Qualifications
• Bachelor’s degree in Human Resources Management or Business Administration required. Additional relevant experience and completion of HR certification or courses, may substitute for some education.
• Minimum of three years work experience in HR, preferably with an International or local NGO and good knowledge of HR best practices and standards.
• Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of the local labor law.

Required Languages – French and intermediate English.

Knowledge, Skills and Abilities
• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
• Strong customer service ethic and abilities
• Very good planning, coordinating, and organizing skills.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented
• Excellent communication and interpersonal skills

Preferred Qualifications
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
• Supervisory experience would be a plus.

Travel - include percentage of required travel, if applicable. Could be stated as Must be willing and able to travel up to 20 %.

Supervisory Responsibilities: HR Assistant

• Key Working Relationships:
• Internal: HROs, HRM, HoP, HoOps, PMs, HQ.
• External: Candidates, partners, insurance company, Bank, governmental agencies, etc

Interested candidates should submit a resume along with a cover letter, diplomas, and certificates.

The application process involves the following steps:
o Fill out the form from the link provided:
o Send your application to the email address found in the form;
Any application that does not follow the above instructions will be rejected

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.

• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.

• Builds and Maintains Trust - Shows consistency between words and actions.

• Collaborates with Others – Works effectively in intercultural and diverse teams.

• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.

• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.

• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.



CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.



CRS is an Equal Opportunity Employer.

2023-11-16