Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:
Under the overall supervision of the Chief of Mission and the Resources Management Officer, and the direct supervision of the National IT Officer, the Information Technology Assistant will be responsible for assisting on the maintenance, support and implementation of the infrastructure in IOM Port-au-Prince. In particular, he/she will:

1. Provide onsite end-user support to IOM staff.
2. Support in the maintenance of present and upcoming IT equipment.
3. Diagnose and troubleshoot hardware and software issues.
4. Implement configuration of desktops and laptops for IT Services such as Internet, access to network resources, email, and others.
IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

5. Install, configure and upgrade hardware and software for desktops and laptops (Windows, MSOffice, Antivirus and in house produced software).
6. Virus detection, removal, and prevention for all end users.
7. Support in the Management of an overall tracking system for the ITC Equipment Inventory.
8. Provide technical support and assistance to end-users (IOM Main office including sub offices).
9. Assist in the implementation and management of a centralized regular backup of user’s files, emails, and database systems.
10. Regularly report needs and progress on ITC issues in his/her area of responsibility.
11. Perform other related duties as assigned.

Education
• Bachelor’s degree or equivalent or higher diploma in Computer science or related
field from an accredited academic institution1 with three years of relevant professional experience; or,
• High School degree / Certificate with five years of relevant experience.
Experience
• Experience in networking environment (LAN/WAN) and Motorola VHF and Codan HF network.
• Experience with Windows Server software (2003/2008) and Exchange server (2003/2010) in a multi-site environment, TCP/IP, MS Office, Antivirus Software,and IT utilities.
• Experience with HP/Compaq, IBM and Cisco equipment.
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

Languages

Fluency in French and English are required. Working knowledge of Haitian creole.

Required Competencies

Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Special Short-Term Contract, Employee, Grade Equiv. G5

How to apply:
Interested candidates should submit a CV with three (3) references and a cover letter outlining why they
consider themselves a suitable candidate for this position.
Interested candidates are invited to submit their applications via e-mail to smhtirecruitment@iom.int referring to this advertisement in the subject: SVN2023_047_Applicant name.
Only shortlisted candidates will be contacted.

smhtirecruitment@iom.int

Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and security clearances.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and security clearances. Subject to certain
exemptions, vaccination against COVID-19 will in principle be required for individuals hired on
or after 15 November 2021. This will be verified as part of the medical clearance process.

2023-08-11