About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:
You will ensure the overall strategic coordination, day-to-day management, and key technical oversight of the Country Program’s (CP’s) ICT and ICT4D (ICT) functions in coordination with the Regional Information, Communications and Technology Systems Manager (RIM) to support high-quality programs serving the poor and vulnerable. You will analyze and anticipate operational and programmatic ICT service needs and challenges and will introduce cost-effective technology improvement solutions in accordance with established policies, procedures, and service standards for optimal performance, integrity, security, and strategic alignment of systems.

Roles and Key Responsibilities:
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.
• Plan, design, direct, and coordinate the installation, configuration, maintenance, availability and security of the CP’s office ICT environment, including the delivery network and ICT infrastructure; manage crisis situations to ensure ongoing ICT enablement of agency business.
• Evaluate user needs and system functionality and ensure that ICT facilities and user devices meet these needs. Ensure timely and quality service delivery, technical support, and advice to user requests.
• Partner with program staff to prioritize and manage integration and evolution of digital solutions in improving program implementation. Build capacity of program staff by leading use and integration of digital data collection tools with ICT4D solutions (i.e. Red Rose, CommCare, Power BI and ArcGIS) to facilitate and track participant registration and in-kind, cash or voucher assistance distributions.
• Manage relationships with suppliers, conduct supplier analysis, and assess effectiveness to ensure third-party services meet CRS business requirements and needs. Collaborate with Procurement to ensure ICT purchases are in line with CRS standards and in compliance with donor requirements. Provide strategic guidance and input to budget development with regard to ICT-related expenses.
• Assess and analyze ICT training needs. Provide capacity building (training, coaching, on-the-job support, etc.), remotely or on-site, to staff and partners in ICT-related areas to ensure efficient and consistent adoption and use of ICT applications.
• Monitor ICT systems operations in terms of functionality, security and service delivery and provide statistical and analytical reports on ICT-related data, metrics, and trends. Collaborate with relevant staff to ensure inventory of ICT equipment, hardware, and software is maintained. Monitor functionality, anticipate supply needs and alert managers.

Basic Qualifications
• Master’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Equivalent combination of relevant experience and Bachelor’s degree and/or training/certification may substitute for advanced education.
• Examples of Certification requirements include Microsoft Certified Solutions Expert or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Project Management certification preferred.
• Minimum of five years of progressively responsible related professional experience.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.

Required Languages - Fluency in written and spoken French and English; excellent written and oral communication skills. Spanish is a plus.

Travel - Must be willing and able to travel up to 20 % to the fields.

Knowledge, Skills and Abilities
• Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Very strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Strong organization, planning, review, and monitoring skills.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.

Preferred Qualifications
• Demonstrated proficiency in management of network/server software and hardware devices and platforms.
• Expert grasp of evolving communication and data network/server technologies and tools, as well as backup and disaster recovery systems.
• Experience with ITSM and systems management tools preferred.

Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities (if none, state none)

Key Working Relationships:
Internal
External

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer

Les dossiers de candidature doivent contenir une lettre de motivation, un CV détaillé et des copies de diplômes.

2023-07-29