After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.

In 2004, Digicel developed Digicel Rising Stars – an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.

Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.

Visit http://www.digicelgroup.com/ for more information.

Plans, organizes, implements & manages Operational/Marketing/Recharge/Sales & Network Programs for the Region. Managing local Department staff, achieving Pre –Post Paid Sales Targets, maintaining Relationships with key local contacts.Fully accountable for all Regional Revenue.

The Regional Manager has clearly defined & measurable monthly targets based on:
- Subscriber acquisition Pre-paid & Post-paid (i.e. Achieve xx,xxx gross ads per month)
- Creation of Regional Marketing Activity Calendars
- Total Revenue growth (i.e. Drive Key District Penetration by x% per month);
- Top-up revenue growth in Vouchers - Electronic (i.e. Increase top-up in channel by xx% in territory);
- Churn minimization and Retention Strategies (i.e. Keep churn within x% monthly);
- ARPU growth (i.e. Increase regional Customer APPU by xx cent per month).
- Strictly Operate within Regional P& L 1. Developing Regional Sales Strategy
- Responsible for Regional Pre & Post Paid acquisition, retention and revenue generation
- Identifying business corporate & SME segments, needs, competitive analysis, GAP analysis and developing Regional strategies for optimum business/Residential segment growth
- Developing Sub Regional –District growth plans
- Create & implement Local marketing initiatives aimed at optimizing relationships within “local” communities
2. Achieving Business Sales Targets
- Assignment of targets;
- Follow up on sales activity of each Channel Manager
- Establish and maintain relationships with key Regional Dignatories/Influencers
- Implement regional business strategies for customer growth
- Looking towards maximizing Pre Paid Affinity relationships
- Continuously look at ways of increasing Regional ARPU’s
3. Maintaining Relationships with Consumer and Corporate accounts
- Establish clear communication process, including client visits and prompt issue resolution;
- Ensuring the highest level of Regional Consumer client satisfaction;
- Continuous involvement in nurturing Corporate relationships.
4. Operational
- Ensure Regional Operational Processes are fully aligned with Head Office
- Ensure Handset/Sim/Recharge processes are 100% adhered to and reconciled Daily
- Ensure Stock Ordering Processes are in line with Distribution Dept expectations
- Ensure PO processes are fully adhered to
- Ensure Regional Quality Control initiatives are in place to underpin Compliance
5. (Special) focus on affinity sales, for incremental sales and revenue streams
- Supervise all sales functions in the region;
- Provide leadership to regional sales Channels as well as direct supervision & development DR’s;
- Collaborate with a variety of functional business units in Head Office
- Effectively use company tools and technology.
6. Managing local Department
- Assignment of staff duties & managing staff challenges
- Ensure People Management Processes are in place for effective communication and Individual Development purposes
- Monitoring in house staff activity & field staff activity
- Strict Control actual expenditure vs. budget;
- Play an active role in recruitment, on-boarding and training for new region employees;
- Liaise with other departments for effective team work.
7. Marketing
• Explore and exhaust all opportunities of enhancing Regional Branding
• Secure Key Regional Sponsorships
• Secure exclusive contracts with Key Radio Stations based on “Own the Airwaves”
• Ensure Region has bespoke Plan based on Calendar of Marketing Activities
• Ensure Product Value message are leveraged through all available local media platforms
8. Recharge
• Ensure Population Unit to every POS is 1: 200 ratio
• Ensure every Digicel Customer is no more than 5 mins from a Recharge point
• Ensure Existing POS is visible (Stickers, Falanges)
• Drive Electronic Recharge Top Up within the Region
• Ensure Recharge Distributors are fully synchronised with Sales Acquisition Program
• Ensure a Regional Recharge Plan exists

- Proven track record of achieving sales objectives by leading & motivating a diverse teams of people;
o 5+ years of Regional sales leadership experience (desired);
- Proven ability to make sound decisions and recommendations;
- Excellent interpersonal and communications skills, written & verbal.
- Strong written/oral (especially listening skills), organization & analytical skills;
- Advanced PC skills (Word and Excel plus other department specific systems);
- Strong people management skills;
- Works co-operatively with others to achieve team goals;
- Proficient in delivering presentations to internal & external audiences;
- Strong Project management skills;
- Requires a strong knowledge of relevant business practices and procedures in their field;
- Excellent interpersonal skills;
- Excellent telephone techniques;
- Mobility – willing to travel (regionally) on behalf of the Company;
- Time management skills

CV en anglais et francais + lettre de motivation

2010-10-31